Data Entry Clerk

4 weeks ago

Erlanger, United States Cenergy International Full time
Job Description

The data entry clerk is the first point of contact for many of our customers. They are responsible for delivering great service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. This position will serve as the primary interface responsible for ensuring the most efficient and positive relationship with our customers, while enabling level-loading of production and expeditious resolution of customer assertions. The role will support the teams Senior Customer Account Representatives and report into the Manager.

Roles and Responsibilities

Responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
Respond to various customer emails and phone calls to manage their orders and enquiries; will act as the primary point of contact by customers buyers and supply chain personnel.
Refer any pricing queries to the Customer Account Representatives and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile internal and external customer score cards, which includes verification of the metrics by which we are judged.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
Utilize business systems, including CRM, portal management and work flow tools, to expedite the process of receiving, reviewing, responding and booking orders.
Help resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level.
Attend and participate in Daily Layered Accountability meetings and collaborate closely with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information to and from customers.
Other tasks as assigned, which will typically include supporting the Customer Account Representatives and up.

Qualifications and Education Requirements

EDUCATION: Minimum High School Diploma OR GED

Skills, Knowledge and Abilities List
Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.E., FAR, DFARS, DEFCONS, etc.)
Ability to understand and follow specific instructions and procedures
Ability to gather data, to compile information, and prepare reports
Strong verbal and written communication skills
Excellent customer service orientation
Well-organized, detail-oriented, and ability to multi-task
Ability to prioritize duties, in order to meet deadlines
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Competencies
Core Competencies
1. Customer focus - building strong customer relationships and delivering customer-centric solutions
2. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
3. Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
4. Drives results - Consistently achieving results, even under tough circumstances

Other Competencies
1. Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications
2. Business insight - Applying knowledge of business and the marketplace to advance the organization's goals
3. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
4. Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear

Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.

Preferred Skills

Preferred Skills:

Pay Range:

The pay range for this position is $20.00- $24.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Benefits:

The benefits available with this position include:

  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
  • Continuous Employment Development and Learning
  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
  • 401K
  • Aetna & Kaiser Group Medical Coverage
  • Dental Insurance Coverage
  • Vision Insurance Coverage
  • Basic Life Insurance & AD&D
  • Long Term Disability
  • Voluntary Short-Term Disability
  • Access to Health Joy
  • GAP Medical Coverage
  • Direct Deposit
  • Health Savings and Flexible Spending Accounts


Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

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