Public Services Assistant

2 weeks ago


Arlington, United States Sno-Isle Libraries Full time

Sno-Isle Libraries is recruiting for a Public Services Assistant at the Arlington LibraryWorking at Sno-Isle LibrariesPublic libraries are more useful---and exciting---than ever. Embark on a meaningful journey where your passion for learning, commitment to public service, and love for literature converge. Plus, you'll have access to all you can read books. Every day is an opportunity to make a difference in the lives of over 800,000 residents across two counties. Your journey towards professional growth and community connection starts here Our libraries are the gateway to things yet unimagined, and we want you to help create that experience for future generations. We are committed to fostering an inclusive and diverse environment, ensuring equitable access to opportunities for both personal and professional development. Join us in creating a library experience for our diverse communities, where your contributions play a pivotal role in building a more inclusive and connected future for everyone.About the OpportunityLocated between the Stillaguamish River and the Cascade foothills in Arlington, Washington, the Arlington Library is a vibrant community hub that serves a growing and diverse population. Arlington Library is a medium-sized community library within Sno-Isle Libraries' northern service area that circulates nearly 10,000 items a month and hosts a wide range of programming and events for all ages.The successful candidate will serve our community by assisting customers at the library circulation desk, answering phones, processing library material, registering customers for library cards, and performing other circulation tasks based on library needs. Excellent customer service and equity, diversity, and inclusion support are highly valued qualifications.This position is part of a bargaining unit represented by AFSCME Council 2.Job Location: Arlington, WAMinimum RequirementsEssential FunctionsFunctions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.Provide assistance at the library circulation desk, answer phones, check library materials in and out, register customers for library cards, and order various library materials.Assist customers with self-checkout machines and answer questions in the hold areas.Return library materials to proper locations and support circulation duties.Provide assistance to library customers with basic reference questions.Respond to technical services calls and assist with problems with the fax machines, public copiers, pay-for-print stations, vending machines, and printers.Submit and monitor technical reports for library technology service issues.Perform other public service and general clerical support tasks as assigned.Knowledge, Skills, and AbilitiesKnowledge of established practices and procedures for an integrated library system (ILS).Knowledge of library policies, procedures, and services.Knowledge of alpha and numeric systems for arranging library materials.Strong customer service skills.Strong organization and attention to detail.Ability to uphold the principles of equity, diversity, and inclusion in the workplace and the community.Ability to communicate effectively with diverse audiences.Ability to work independently and to set priorities.Ability to handle and resolve disruptive behavior effectively.Abi

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