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Director of Operations

2 months ago

Atlanta, United States HYATT Hotels Full time
Summary:

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your tripor even your life.

Our hotel is located in Atlanta's most sought-after neighborhood- Buckhead. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel's coveted location near the prestige Buckhead Village centers the property as a veritable oasis. This luxury oasis boasts 201 luxury guestrooms. Unmatched amenities include a well-equipped fitness center, two acclaimed restaurants, including our rooftop bar, and over 8,000 square feet of flexible meeting and event spaces.

As a member of the Leadership Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.

The Director of Operations will directly oversee all hotel services including Front Desk, Housekeeping, Food & Beverage, and Guest Services.

Duties include:
  • Responsible for short and long term planning and the management of hotel operations in the front and back of the house
  • Develop and recommend the budget and objectives for all operating departments under supervision and then managing within those plans once approved
  • Ability to assimilate operational statistics quickly and see how they can be used to enhance the guest experience, colleague experience or position of property within the market
  • Developing all standards and operating procedures for all operating departments
  • Participating in MOD program and fulfilling manager coverage as needed
  • Managing large events & ensuring supervision for high volume occupancy including any special requirements.
  • Analyzing rate variances, monitoring credit reports & maintaining a close observation of daily house counts to maximize hotel revenues
  • Coordinating major projects such as renovations, capital expenditures, & equipment changes.
  • Conducting operations meetings, including monthly financial review with subordinate managers & other hotel leaders
  • Supporting revenue & occupancy forecasting & monitoring labor expenses accordingly through schedule approval process.
  • Hiring managers & training subordinate managers and colleagues
  • Coaching and counseling employees to reflect Hyatt service standards and procedures
Qualifications:
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • 5 years or more of progressive hotel operations experience (typically with Hyatt)
  • Service oriented style with professional presentations skills
  • Proven leadership skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.