Help Desk Technician

1 week ago

Fort Lauderdale, United States PDC Technologies Full time
Job DescriptionJob Description

Minimum job requirements:

  • Provide valuable service by offering a state-of-the-art customer support experience and high-quality technical assistance.
  • Address customers professionally in any situation; ask questions to determine the nature of problems quickly; follow up with customers to ensure issue has been resolved.
  • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex issues to supervisor or other technical staff
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Works with image and software deployment technologies to maintain an up-to-date computing environment
  • Fluent and clear English with good communication skills.

Minimum education requirements:

  • A+ certification required
  • Strong technical aptitude and hands on experience.
  • 2+ years’ experience in a Help Desk Role
  • 1+ years in customer service
  • Available but not limited to work Monday - Friday between the hours of 8:00AM and 6:00PM
  • MCP, Network+, and Server+ is an asset
  • Candidate must be local in South Florida as the position is not remote

 

Company DescriptionWe here at PDC Technologies would describe our company culture as:
- Detail oriented -- quality and precision focused
- Outcome oriented -- results focused with strong performance culture
- Stable -- traditional, stable, strong processes
- Team oriented -- cooperative and collaborativeCompany DescriptionWe here at PDC Technologies would describe our company culture as:\r
- Detail oriented -- quality and precision focused\r
- Outcome oriented -- results focused with strong performance culture\r
- Stable -- traditional, stable, strong processes\r
- Team oriented -- cooperative and collaborative

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