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Call Center Representative: Collector

2 months ago

San Antonio, United States Randolph-Brooks Federal Credit Union (RBFCU) Full time
Job Description and Requirements

Randolph-Brooks Federal Credit Union is offering a sign-on bonus for Collectors hired on or before September 30, 2024 New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today

As a Collector you will make outbound calls and receive inbound calls from members who have gone delinquent on their loan(s) in an effort to negotiate payment plans and/or obtain payments, while providing excellent and considerate member service.

Essential Functions and Responsibilities:
  • Provide excellent and considerate member service.
  • Maintain a high volume of outbound phone calls.
  • Maintain a high volume of inbound phone calls.
  • Collect payments on past due loans.
  • Negotiate payment plans.
  • Review member status for possible delinquency assistance.
  • Monitor queue reports to effectively manage delinquency portfolio.
  • Initiate repossession proceedings when applicable.
  • Initiate foreclosure proceedings when applicable.
  • Identify and recommend loans for charge off.
  • Manage account restrictions and member's account services.
  • Generate written communication when applicable.
  • All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Requirements:
  • High School Diploma or General Education Degree (GED).
  • Less than one year of collections, call center, or financial experience required.
  • Ability to maintain and exceed collector performance metric goals.
  • Knowledge of various loan products (Auto/Mortgage/Unsecured).
  • Attention to detail.
  • Ability to prioritize and manage multiple responsibilities.
  • Excellent written and verbal communication abilities.
  • Commitment to excellent customer/member service.


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.