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Customer Service Representative

4 months ago

Londonderry, United States PGW Auto Glass Full time
Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation,
information, and services.

Essential Job Duties:

  • Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for vehicles considered for sale to PGW.
  • Call center functions to provide quality customer service.
  • Ensure the company establishes and maintains constant communication with customers.
  • Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
  • Generate sales/buys from online leads.
  • May require an understanding of eBay and eCommerce sites.
  • Assume other duties as assigned.
Education & Experience:
  • High school degree or equivalent.
Preferred Qualifications:
  • Call Center Customer service experience
  • Bi-Lingual, English & Spanish.
  • 2+ years of college
Knowledge/Skills/Abilities:
  • Must have good written and verbal communication skills.
  • Must have good customer relations skills.
  • Ability to work well with others.
  • Must have the ability to work under conditions of frequent interruptions.
  • Be attentive to details.
Essential Physical Demands/Work Environment:
  • Work is primarily sedentary: must be able to sit for extended periods of time and use a computer,
    keyboard, and mouse, frequently.
  • The employee must occasionally lift and/or move up to 50 lbs.