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Fulfillment Center Manager
4 months ago
FULFILLMENT CENTER MANAGER
Role Summary
The Fulfillment Center Manager (FCM) reports to the Director of Operations. They are responsible for all fulfillment center operations, including mentorship of the team and the complete inventory and product distribution cycle. The Fulfillment Center Manager directs the daily activities of a high-volume pick, pack, and ship Fulfillment Center, and the key responsibilities include planning and execution of weekly volume as well as managing the day-to-day operation of the facility's staffing, ensuring inventory accuracy, Food Safety/Quality Control, coaching, and all personnel related issues. The FCM ensures the team will perform in ways that consistently exceed the Clients' expectations of the experience, the service, and especially the value, all while exemplifying our company values and culture and culminating in satisfied customers and accomplishing the mission.
Key Result Areas
Inventory and Product Distribution
Responsible for all product life cycles, including receiving, shipping, storing, and distributing products and material within the fulfillment center
Indirectly manage Warehouse Delivery Fleet, ensuring operations are executed on time with quality deliveries
Implement best-in-class working and safety procedures and physical layout for the entire FC
Scale the warehouse team by recruiting, selecting, orienting, and training employees
Fulfill pick-pack orders efficiently and safely
Supervise warehouse receiving and pick/pack team
Maintain security of warehouse location
Maintain fixture storage area and cleanliness of space
Ensure proper handling of all warehouse orders
Create and maintain excellent metrics and tracking of incidents
Managing space and logistics in an X-square-foot building
Responsible for the management of personnel, quality assurance/food safety, inventory accuracy, production, and replenishment
Operations Management
Ensure adequate staffing, equipment, and space utilization to fulfill production goals during peak holiday weeks as well as non-peak periods
Develop detailed facility operations plans and schedules for peak periods based on high-level parameters provided by upper management
Plan resources (both equipment and staff) to meet growth requirements
Manage and develop the team to optimize productivity and promote growth
Work closely with Food Safety and Quality Assurance teams to ensure we are executing to the highest possible standards for our customers
Develop, implement and facilitate processes that focus on achieving measurable improvements to operational efficiency, inventory management, quality, food safety, order accuracy, and on-time delivery
Establish annual departmental operating budgets and track/control spending within the budget
Maintain environmental, safety, and other relevant regulatory compliance
Work with other managers to continuously improve policy, procedures, practices, and training
Ensure the accurate and timely preparation of reports regarding daily and weekly operations
Provide excellent service to all internal and external customers
Create and manage the LEAN program in the facility, including standardized work, visual management, and 5S is preferred
Skills / Qualifications
Must have 5+ years of experience working in a fast-paced warehouse/production logistics/ high-volume pick, pack production, or manufacturing environment
Experience managing a team of at least 30+ employees
Successful track record in leadership and supervising the work of subordinates
Proficient in using warehouse management systems and technology
Good working knowledge of MS Office Suite
Ability to use KPIs and data to manage and improve processes
Strong interpersonal skills
Strong customer orientation and problem-solving skills
Establish priorities and multi-task
Possess a professional business demeanor
Ability to work effectively in a high-pressure environment
Experience in a LEAN environment; Six Sigma Green Belt preferred
A valid Driver's License needed
Experience driving box trucks and vans is preferred
The potential for prolonged standing, walking, squatting, and bending
The ability to lift up to 50 lbs.
Ability to enter the cold case, cooler, and freezer, thereby being subjected to cold temperatures for extended periods
XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.
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