Team Coordinator

1 month ago

Arlington, United States Ace Handyman Services Full time
Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Paid time off


Possibly The Coolest Team Coordinator Job Ever

How 'bout we skip right ahead to the center of the tootsie-pop? Our small business is located in Arlington, WA. We are biased - but we are pretty sure we are the coolest place to work for, ever. And we really believe that we are changing the world (you will see what we mean when you check out our website). We are retail construction. Do you love your local Ace Hardware store and how when you go in the red vested Heroes are there to help? We are part of the same Ace Hardware family with the same set of values but we do the work in our customers homes. We both repair items and provide quality customer facing service. Honestly, the job is not all roses and puppy dogs even if the owners' dogs do come to the office sometimes - there is some good news and there is some bad news.

Let's get the bad news out of the way first: •1. The pay is OK. Meaning, you won't get rich at this job. The pay is ranges between $20-$25 hour. It can be some extra spending money, for sure. However, if you are seeking a job to support an expensive hobby like a Yacht then this is no longer the "coolest" team coordinator job ever, it is now the "suckiest". •Review point 1. Second, We are unable to offer health insurance at this time. We have everything ready to go but need half of the team to sign up to get started and we do not have enough "takers" at this time.

Now let's talk about the good stuff:

1. Our office is right next to the Arlington airport. No crazy traffic commutes to south county.

2. If you have what we call the "World Domination Gene" this role is for you. There is no limit to the growth. You will be working with our customers over phone and email and then booking jobs for our handymen. If you have basic computer skills, the ability to work with people over the phone and the desire to learn grow and take ownership of tasks. We can train the right person.

3. Stress happens sometimes and we understand there is a learning curve. We provide tools to help estimate jobs and after a few months you get the hang of about how long certain tasks take as over 80% of the things we do are similar.

4. We are a family business. This is the opportunity if you're looking to transition to a schedule that is more family friendly. We understand that you have family and obligations. Weather happens. A couple hours here and there if kids need to come to the office - no problem. If kids are sick or inches of snow are on the ground our phones and dispatch system are able to be used remotely to take care of what needs to be taken care of. We value productivity and want to work as a team to balance priorities.

5. You will experience things, do things, and make decisions on things that no big stuffy company would ever allow you to do. While our focus is booking jobs - OK, it's always booking jobs. When that is caught up we have many more things to learn and grow into: Social Media, marketing and more. We are looking for someone we can grow into becoming an Office Manager and possibly later to the Business Manager.

Now, let's talk about the job requirements:

1. You need to be the type person who gets joy out of getting things done. Every day, you will bang out a list of stuff answering calls, returning messages, following up on leads. Fun stuff. Important stuff. Necessary stuff.

2. You will be on the computer a lot. So, an understanding of social media, email, navigating the web, and other computer based stuff will be necessary.

3. You will be on the phone a lot. So, you need to enjoying talking with people asking clarifying questions and giving/getting direction.

4. You need to be a person who loves to deliver remarkable experiences to other people. You know, you need to be someone who feels good by making other people feel good. You will be the first person our new customers interact with when building our relationship.

5. You need to nail down the details. You don't need to race through work and get things done halfassed (we figured that one out ourselves). We need you get them done right.

6. We want you to be meticulous in your work. We are looking for a good, fun person, who gets stuff done. Our office is casual, but we do expect professionalism and punctuality. But what we don't expect is perfection or existing skills for you to qualify for this job. We can teach you that. We expect intelligence, energy, and a get it done attitude. When you have questions, you will find the answers in tools we have for you, our ownership team or anyone else on our team.

To learn more about us, check out www.acehandymanservices.com/offices/puget-sound. If this is a job that gets you so excited that you want to dance. The pay is $20-$25 an hour and the hours will be 40 hours a week. To start the job will be 8-5. Once you are ramped up we will move to a 7am start. In addition to being a detailed person, you must follow systems and processes. In fact, just to prove that you are detailed oriented and can follow procedures, when you apply for this position there is a prescreen question asking "Is there anything you would like to tell us about yourself that is not on your resume?" Please respond: "I have found my type of peeps". Yep, that's our little trick to sort out the people who blanket send their resume to anyone and everyone, from the folks (that's you) who are truly interested in this position and read this far. We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally.

Compensation: $20.00 - $25.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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