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Oracle Systems Support

1 month ago

Irving, United States BB INDUSTRIES Full time
Position Summary

Serve as one of the Oracle ERP systems support staff, to tackle day to day issues that are reported by the business users, and to provide new solutions and enhancements to the existing business systems. Working directly with the business users and internal IT team, on a regular basis to prioritize and complete assignments to meet business objectives.

This role includes the support of existing systems in as the primary responsibility but will include collaborate project work with various teams in IT for new systems implementations. It is expected that the documenting of business requirements and processes, then configuring or extending Oracle eBusiness and related systems platforms to deliver the best-in-class systematic solutions, is a key for both support and new project work.

Essential Functions
  • Supports day-to-day operations of business systems, working collaboratively with other IT support staff, to ensure business operations are maintained and run properly.
  • Seeks out and advises the business in the design/development of new business solutions or reconfigurations of existing business systems, using Oracle and complimentary technologies.
  • Analyse business processes, identify gaps, and recommend standard Oracle solutions that align with the business objectives.
  • Documents requirements and functional configurations, using standard appropriate Oracle AIM templates (e.g., RD.050, BR.100, MD.050, MD.070, MD.120, etc.).
  • Documents and understands the current business processes and software usage and can contribute to problem solving efforts independently or as part of team effort.
  • Enhanced skills in configuring Oracle applications to meet specific business requirements, as well as developing extensions and/or customizations when needed.
  • Creates and maintains end-user procedures and documentation and can train business users as necessary in new solution rollouts.
  • Creates change management requests in partnership with business leads for any data fixes, corrected solutions, new or enhanced functionality to business systems.
  • Strong analytical and problem-solving skills to troubleshoot issues, identify root causes, and propose effective solutions during Oracle implementations and post-implementation support.
  • Continuously improve system reliability, performance, and security by identifying and resolving system issues and implementing best practices.
  • Willingness to stay updated on the latest trends, updates, and enhancements in Oracle applications, as well as broader functional practices and technologies.
  • Ensure adherence to IT policies and procedures, and compliance with software licensing agreements.
Minimum Education and Experience
  • BS/BA in Computer Science or Information Technology, or related field.
  • Minimum 8 years relevant experience in Information Technology as a business analyst or similar role.
  • Minimum 5 years Oracle eBusiness Applications Experience, with relevant R12 module experience (OM/Pricing, MFG, INV, PO, OE, WSH, WMS, MRP, ASCP) to support business functions in area of responsibilities.
  • Experience configuring, implementing, and supporting Oracle eBusiness R12 environments.
  • Ability to handle multiple assignments and priorities in a fast-paced environment.
  • Experience with IT technologies and business processes for a manufacturing company.
  • Excellent written and verbal communication skills, to interact professionally and in business language with all levels of business leaders and subject matter experts.
  • Knowledge of IT policies and procedures, and compliance regulations
Preferred Experience and Education
  • Experience with SQL and PL/SQL for support and implementation assistance with technical staff.
  • Understanding of Oracle Workflows, APIs, and Open Interfaces using within Oracle eBusiness.
  • Experience with Oracle eBusiness modules outside base ERP modules, and adjacent Oracle cloud applications, which may interface to the ERP.
  • Experience with other non-Oracle cloud or on-prem solutions, that compliment Oracle and other business solutions already in place.
  • Automotive aftermarket and remanufacturing experience desirable.

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