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Candidate Services Representative

1 month ago

Dundalk, United States Prometric Full time

Job Title:

Candidate Services Representative – English Speaker Reports To:

Candidate Services Supervisor Department:

Candidate Services Location:

Dundalk. Co. Louth Hours of Work:

37.5 hours weekly Job Overview: If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels. Main Duties & Responsibilities: Assist candidates with the Registration and Scheduling process from booking to payment via phone and email Interact with candidates, in a professional manner Maintain a high degree of quality and accuracy in work Answer calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated Participate in Candidate Services activities that positively impact business growth and revenue Communicate and participate in team meetings in order to share best practices, procedures, policies and clients Ongoing 1:1s with your Supervisor Constantly challenging the status quo, reviewing our processes and improving efficiencies Experience in Customer Service Excellent communication, interpersonal and eloquent writing skills Dependable and reliable Good organizational skills Flexible & works well as part of a team Able to work independently, solve problems and deal patiently with customers Empathy and a unique ability to understand candidates needs Enthusiastic about our business and the services we deliver Passionate about candidate services and how it can transform lives Good PC skills in a Windows based environment (including MS Office--Word, etc.) Employee Benefits: Pension Scheme Life Assurance Employee Health and Wellbeing Initiatives

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