Bilingual Tier 1, Client Services Support Specialist

3 weeks ago

Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

Bilingual Client Support Specialist, Tier 1 (Spanish)
In-office position - Dunwoody area
FinTech / SAAS / Payments / Merchant Services Industry
Medical, Dental, Vision, 401k Benefits 

Position Description Overview

BOLD Integrated Payments is seeking a Bilingual Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship including supporting our Client Support Specialist, Tier 2 position and assisting our clients in connecting with the appropriate department to resolve their needs.

Job Responsibilities

  • Answering incoming calls and email inquiries to resolve client/partner questions and concerns
  • Act as the first point of contact for the client’s day to day operational requirements including, but not limited to:
    • Responding to queries regarding online statements
    • Providing accurate documentation to satisfy a request
    • Resolving payment related queries
    • Amendments to certain account details
    • Assisting with password resets and account access.
  • Create descriptive cases for all department specialists that accurately documents client conversation, information, and questions needing resolution
  • Record all work in the CRM management tool, Salesforce
  • Regular communication with sales, business development, and other internal teams as necessary
  • Merchant account creation in Salesforce
  • Other responsibilities as assigned

Job Requirements

  • Must be fluent in Spanish and English (verbal and written)
  • Previous work experience in a Customer Service role
  • Previous Salesforce experience
  • Excellent organizational skills and solution-oriented
  • Self-motivated team player with strong analytic and problem-solving skills
  • Must possess excellent time management, comprehension, and the ability to multi-task and use several systems in tandem to resolve problems
  • Strong communicator with the ability to clearly and concisely present information, both verbally and written

Essential Job Functions

  • Ability to speak on the phone for several hours of the workday
  • Must be able to research issues that arise  to resolve them while speaking with clients simultaneously
  • Able to sit in an office setting for long periods of time

BOLD Integrated Payments is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business needs.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position.

Powered by JazzHR

  • Bilingual Tier 1, Client Services Support Specialist

    2 months ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Job DescriptionJob DescriptionBilingual Client Support Specialist, Tier 1 (Spanish)In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits Position Description OverviewBOLD Integrated Payments is seeking a Bilingual Client Support Specialist, Tier 1 responsible for being the principal...

  • Tier 1 Client Services Support Specialist

    4 weeks ago

    Atlanta, United States BOLD Integrated Payments, LLC Full time

    Client Support Specialist, Tier 1 In-office position - Dunwoody area FinTech / SAAS / Payments / Merchant Services Industry Medical, Dental, Vision, 401k Benefits Position Description Overview BOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...

  • Tier 1 Client Services Support Specialist

    3 weeks ago

    Atlanta, United States Versitech Bold Integrated Payments Tonic Full time

    Client Support Specialist, Tier 1  In-office position - Dunwoody area FinTech / SAAS / Payments / Merchant Services Industry Medical, Dental, Vision, 401k Benefits  Position Description Overview BOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...

  • Tier 1 Client Services Support Specialist

    3 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Client Support Specialist, Tier 1 In-office position - Dunwoody area FinTech / SAAS / Payments / Merchant Services Industry Medical, Dental, Vision, 401k Benefits Position Description Overview BOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...

  • Tier 1 Client Services Support Specialist

    3 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Client Support Specialist, Tier 1 In-office position - Dunwoody area FinTech / SAAS / Payments / Merchant Services Industry Medical, Dental, Vision, 401k Benefits Position Description Overview BOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...

  • Tier 1 Client Services Support Specialist

    1 month ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Client Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...

  • Tier 1 Client Services Support Specialist

    2 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Client Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...

  • Client Services Support Specialist

    2 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Job DescriptionJob DescriptionBilingual Client Support Specialist, Tier 1 (Spanish)In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits $45k - $47k Position Description OverviewBOLD Integrated Payments is seeking a Bilingual Client Support Specialist, Tier 1 responsible for being...

  • Client Services Support Specialist

    2 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Job DescriptionJob DescriptionBilingual Client Support Specialist, Tier 1 (Spanish)In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits $45k - $47k Position Description OverviewBOLD Integrated Payments is seeking a Bilingual Client Support Specialist, Tier 1 responsible for being...

  • Tier 1 Client Services Support Specialist

    2 months ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Job DescriptionJob DescriptionClient Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side...

  • Tier 1 Client Services Support Specialist

    1 month ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Client Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...

  • Tier 1 Client Services Support Specialist

    2 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Client Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...

  • Client Services Support Specialist

    2 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Job DescriptionJob DescriptionClient Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits $45k - $47k Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the...

  • Client Services Support Specialist

    2 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Job DescriptionJob DescriptionClient Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits $45k - $47k Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the...

  • Product support specialist, Tier II

    3 weeks ago

    Atlanta, United States Juvare LLC Full time

    **Product support specialist, Tier II** Product Support Atlanta, Georgia Department **Product Support** Minimum Experience **Mid-level** Location: *Atlanta, GA, or Remote*Reports to: *Manager, Product Support* JUVARE is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare solutions empower government...

  • Tier 2 Service Desk Specialist

    2 weeks ago

    Atlanta, United States Makpar Corporation Full time

    Who we are: Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client...

  • Tier 2 Service Desk Specialist

    2 weeks ago

    Atlanta, United States Makpar Corporation Full time

    Who we are: Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client...

  • Field Plant HR Manager

    3 weeks ago

    Atlanta, United States Tier 1 Consulting, Inc. Full time

    Job DescriptionJob DescriptionAbout the RoleLocation: Claremont, NC (1-hour outside of Charlotte, NC):Full relocation provided by clientBase: $120-130K DOEBonus: Up to 12% based on performanceBenefits: Starts day oneStep into a pivotal role as a Field Plant HR Manager with our esteemed client. This urgent and exclusive opportunity puts your expertise as a...

  • Field Plant HR Manager

    2 weeks ago

    Atlanta, United States Tier 1 Consulting, Inc. Full time

    Job DescriptionJob DescriptionAbout the RoleLocation: Claremont, NC (1-hour outside of Charlotte, NC):Full relocation provided by clientBase: $120-130K DOEBonus: Up to 12% based on performanceBenefits: Starts day oneStep into a pivotal role as a Field Plant HR Manager with our esteemed client. This urgent and exclusive opportunity puts your expertise as a...

  • IT Applications Support Specialist 1

    6 days ago

    Atlanta, United States Tekwissen Full time

    Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social...