Tier 1 Client Services Support Specialist
2 weeks ago
Client Support Specialist, Tier 1
In-office position - Dunwoody area
FinTech / SAAS / Payments / Merchant Services Industry
Medical, Dental, Vision, 401k Benefits
Position Description Overview
BOLD Integrated Payments is seeking a
Client Support Specialist, Tier 1
responsible for being the principal contact for the service side of the client relationship including supporting our
Client Support Specialist, Tier 2
position and assisting our clients in connecting with the appropriate department to resolve their needs.
Job Responsibilities
Answering incoming calls and email inquiries to resolve client/partner questions and concerns
Act as the first point of contact for the client’s day to day operational requirements including, but not limited to:
Responding to queries regarding online statements
Providing accurate documentation to satisfy a request
Resolving payment related queries
Amendments to certain account details
Assisting with password resets and account access.
Create descriptive cases for all department specialists that accurately documents client conversation, information, and questions needing resolution
Record all work in the CRM management tool, Salesforce
Regular communication with sales, business development, and other internal teams as necessary
Merchant account creation in Salesforce
Other responsibilities as assigned
Job Requirements
Previous work experience in a Customer Service role
Previous Salesforce experience
Excellent organizational skills and solution-oriented
Self-motivated team player with strong analytic and problem-solving skills
Must possess excellent time management, comprehension, and the ability to multi-task and use several systems in tandem to resolve problems
Strong communicator with the ability to clearly and concisely present information, both verbally and written
Essential Job Functions
Ability to speak on the phone for several hours of the workday
Must be able to research issues that arise to resolve them while speaking with clients simultaneously
Able to sit in an office setting for long periods of time
BOLD Integrated Payments is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business needs.
All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position.
#J-18808-Ljbffr
-
Tier 1 Client Services Support Specialist
1 week ago
Atlanta, United States VersiTech Bold Integrated Payments Tonic Full timeClient Support Specialist, Tier 1 In-office position - Dunwoody area FinTech / SAAS / Payments / Merchant Services Industry Medical, Dental, Vision, 401k Benefits Position Description Overview BOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...
-
Tier 1 Client Services Support Specialist
4 weeks ago
Atlanta, United States VersiTech Bold Integrated Payments Tonic Full timeClient Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...
-
Tier 1 Client Services Support Specialist
6 days ago
Atlanta, United States Versitech Bold Integrated Payments Tonic Full timeClient Support Specialist, Tier 1 In-office position - Dunwoody area FinTech / SAAS / Payments / Merchant Services Industry Medical, Dental, Vision, 401k Benefits Position Description Overview BOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...
-
Tier 1 Client Services Support Specialist
6 days ago
Atlanta, United States VersiTech Bold Integrated Payments Tonic Full timeClient Support Specialist, Tier 1 In-office position - Dunwoody area FinTech / SAAS / Payments / Merchant Services Industry Medical, Dental, Vision, 401k Benefits Position Description Overview BOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...
-
Tier 1 Client Services Support Specialist
1 month ago
Atlanta, United States VersiTech Bold Integrated Payments Tonic Full timeJob DescriptionJob DescriptionClient Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side...
-
Tier 1 Client Services Support Specialist
4 weeks ago
Atlanta, United States VersiTech Bold Integrated Payments Tonic Full timeClient Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship...
-
Atlanta, United States VersiTech Bold Integrated Payments Tonic Full timeBilingual Client Support Specialist, Tier 1 (Spanish) In-office position - Dunwoody area FinTech / SAAS / Payments / Merchant Services Industry Medical, Dental, Vision, 401k Benefits Position Description Overview BOLD Integrated Payments is seeking a Bilingual Client Support Specialist, Tier 1 responsible for being the principal contact for the service...
-
Atlanta, United States VersiTech Bold Integrated Payments Tonic Full timeJob DescriptionJob DescriptionBilingual Client Support Specialist, Tier 1 (Spanish)In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits Position Description OverviewBOLD Integrated Payments is seeking a Bilingual Client Support Specialist, Tier 1 responsible for being the principal...
-
Atlanta, United States VersiTech Bold Integrated Payments Tonic Full timeBilingual Client Support Specialist, Tier 1 (Spanish) In-office position - Dunwoody area FinTech / SAAS / Payments / Merchant Services Industry Medical, Dental, Vision, 401k Benefits Position Description Overview BOLD Integrated Payments is seeking a Bilingual Client Support Specialist, Tier 1 responsible for being the principal contact for the service side...
-
Client Services Support Specialist
2 days ago
Atlanta, United States VersiTech Bold Integrated Payments Tonic Full timeJob DescriptionJob DescriptionClient Support Specialist, Tier 1 In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits $45k - $47k Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the...
-
Client Services Support Specialist
2 days ago
Atlanta, United States VersiTech Bold Integrated Payments Tonic Full timeJob DescriptionJob DescriptionBilingual Client Support Specialist, Tier 1 (Spanish)In-office position - Dunwoody areaFinTech / SAAS / Payments / Merchant Services IndustryMedical, Dental, Vision, 401k Benefits $45k - $47k Position Description OverviewBOLD Integrated Payments is seeking a Bilingual Client Support Specialist, Tier 1 responsible for being...
-
Product support specialist, Tier II
6 days ago
Atlanta, United States Juvare LLC Full time**Product support specialist, Tier II** Product Support Atlanta, Georgia Department **Product Support** Minimum Experience **Mid-level** Location: *Atlanta, GA, or Remote*Reports to: *Manager, Product Support* JUVARE is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare solutions empower government...
-
Tier 2 Service Desk Specialist
3 days ago
Atlanta, United States Makpar Corporation Full timeWho we are: Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client...
-
Client Support Specialist
1 day ago
Atlanta, United States Neighborly Software Full timeWho We Are Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, Helping Communities, Help People. We live this every day through our Neighbors and by volunteering serving in our local communities. Headquartered in Atlanta, GA we offer a cloud-based...
-
Client Support Specialist
2 days ago
Atlanta, United States Neighborly Software Full timeWho We Are Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.” We live this every day through our Neighbors and by volunteering serving in our local communities. Headquartered in Atlanta, GA we offer a cloud-based...
-
Client Support Specialist
3 days ago
Atlanta, United States Neighborly Software Full timeWho We Are Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.” We live this every day through our Neighbors and by volunteering serving in our local communities. Headquartered in Atlanta, GA we offer a cloud-based...
-
Client Support Specialist
1 week ago
Atlanta, United States Neighborly Software Full timeWho We Are Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.” We live this every day through our Neighbors and by volunteering serving in our local communities. Headquartered in Atlanta, GA we offer a cloud-based...
-
IT Tier Tech 1
6 days ago
Atlanta, Georgia, United States Classic Collision Full timeClassic Collision is now hiring an IT Support Technician. The IT Support Technician will be responsible for imaging and reimaging laptops per unique specifications, testing all builds and peripheral equipment and arranging for delivery of equipment in a very fast paced and busy professional services environment. The IT Support Technician will also be...
-
IT Tier Tech 1
6 days ago
Atlanta, United States Classic Collision Full timeClassic Collision is now hiring an IT Support Technician. The IT Support Technician will be responsible for imaging and reimaging laptops per unique specifications, testing all builds and peripheral equipment and arranging for delivery of equipment in a very fast paced and busy professional services environment. The IT Support Technician will also be...
-
Field Plant HR Manager
5 days ago
Atlanta, United States Tier 1 Consulting, Inc. Full timeJob DescriptionJob DescriptionAbout the RoleLocation: Claremont, NC (1-hour outside of Charlotte, NC):Full relocation provided by clientBase: $120-130K DOEBonus: Up to 12% based on performanceBenefits: Starts day oneStep into a pivotal role as a Field Plant HR Manager with our esteemed client. This urgent and exclusive opportunity puts your expertise as a...