Customer Experience Specialist

2 months ago

Jacksonville, United States AmeriPro EMS Full time
Job Details

Job Location
Jacksonville, FL

Position Type
Full Time

Education Level
High School

Job Shift
California 12

Customer Experience Specialist / Dispatcher

  • Position: Customer Experience Specialist / Dispatcher
  • Type: 911 communications dispatcher center
  • FTE: Full-time
  • City: Jacksonville
  • State: Florida
  • County: Duval
  • Shift: Day and overnight shifts available
Sign-On Bonus: $2,500

Shift Differential: $2.00

Calling all talented 911 Dispatchers Join us today and continue saving lives & making a difference in our local communities.

About AmeriPro Health:

At AmeriPro Health, people are at the heart of everything we do We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time.
  • Critical Care
  • Advanced Life Support
  • Basic Life Support
  • Medical transportation
  • And much more
Compensation and Benefits:

Benefits for Full-time positions include:
  • Market leading pay rates
  • Personal Time Off (graduated based upon years of service with AmeriPro)
  • Expansive benefits package to include: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies)
  • 401(k) retirement plan with a company match
  • Tuition assistance
  • Supportive leadership
  • Professional development & opportunities for advancement
  • Flexible scheduling options
  • Employee assistance programs (EAP)
Qualifications

Job Description:
  • Flexibility
  • obtain and act on information quickly and accurately in emergency situations.
  • Exercise good judgment in emergency situations.
  • Prioritize calls according to urgency and importance
  • Remain calm and effective under heavy workloads and in emergency situations.
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Translate information to the appropriate ambulance crew
  • Operate a multi-line telephone console system
  • Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
  • Perform emergency medical dispatch and crisis intervention services
  • Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
  • Ask vital questions and provide pre-arrival instructions for emergency medical calls
  • Receive emergency and non-emergency calls and record significant information
  • Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
  • Comprehend and make inferences from written materials such as operations manuals and dispatch manuals.
  • Learn street locations, station locations, and geography of the areas served.
  • Learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).
  • Learn Dispatch Department organization, policies, and operating procedures.
  • Enter data into the Computer-Aided Dispatch System, provide notation of events, activities and other information
  • Verify customer's insurance information.
  • Must verify insurance information and eligibility
  • Must input verified insurance information into system
  • Some positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift.
  • Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.
AmeriPro Health is dedicated to prioritizing people first, and we are committed to fostering an inclusive environment where individuals can be their authentic selves.

Job Qualifications:
Minimum Qualifications:
  • High school diploma or GED required.
  • 6 months experience in customer service or other direct customer contact work required
  • 6 months call center experience in a fast-paced work environment required
  • Flexibility


AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Join us today and make a difference as a Customer Experience Specialist / Dispatcher at AmeriPro. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need.

AmeriPro Health is proud to be an Equal Opportunity Employer. We strongly believe in

the power of diversity and inclusion; we celebrate how this diversity fuels our

innovation and allows each of us to better serve the diverse needs of our patients and

partners.

  • Customer Experience Specialist

    3 months ago

    Jacksonville, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Engagement Specialist

    3 hours ago

    Jacksonville, Florida, United States NILO CONSULTING INC Full time

    Job OverviewCustomer Engagement Specialist – AT&T Sales AssociateNilo Consulting operates as an authorized dealer for AT&T, a company recognized on the Fortune 500 list for many years, and we take pride in our partnership with them.To thrive in this entry-level customer engagement role, you must be driven and committed to achieving objectives. If you enjoy...

  • Customer Support Specialist

    7 hours ago

    Jacksonville, Florida, United States Renaissance Windows & Doors Inc. Full time

    Customer Support SpecialistAt Renaissance Windows & Doors Inc., we are dedicated to providing exceptional customer service and support. We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. Purpose:The Customer Support Specialist will be responsible for delivering timely and accurate information regarding work...

  • Customer Engagement Specialist

    6 days ago

    Jacksonville, Florida, United States McDonald's Full time

    Join Our Team as a Customer Engagement Specialist!Are you passionate about delivering exceptional service? We are on the lookout for individuals who can elevate the customer experience to new heights. If you thrive in a dynamic environment and enjoy making every guest feel valued, we would love to hear from you.Flexible Work Hours:We understand the...

  • Customer Service Specialist II

    1 week ago

    Jacksonville, United States First Citizens Bancshares, Inc. Full time

    The Customer Service Specialist II works in a call center environment providing administrative and customer service support to the First Citizens Bank Equipment Finance Division. Performs a full range of customer service activities including addressi Customer Service, Customer Service Specialist, Specialist, Customer Experience, Operations, Retail, Banking

  • Customer Service Specialist

    6 days ago

    Jacksonville, Florida, United States Lexus of Jacksonville Full time

    Customer Service Specialist As a Customer Service Specialist, you will be the face of our dealership, ensuring an exceptional experience for every client in the service area. You will be the initial point of contact for our customers, possessing a thorough understanding of our service offerings, inventory requirements, technician scheduling, and overall...

  • Customer Support Specialist

    5 days ago

    Jacksonville, Florida, United States TD Bank N.A Full time

    Position Overview:The Customer Support Specialist at TD Bank N.A. plays a crucial role in fostering strong and enduring relationships with clients in a dynamic service center setting. This position is dedicated to delivering exceptional customer service and facilitating sales in a manner that is both efficient and highly professional.Key...

  • Customer Support Specialist

    5 hours ago

    Jacksonville, Florida, United States TD Bank N.A Full time

    Position Overview:The Customer Support Specialist plays a crucial role in fostering strong and enduring relationships with clients in a service center setting. This position is dedicated to delivering exceptional customer service and sales support in a professional and efficient manner.Key Responsibilities:Engage with customers to understand their needs and...

  • Customer Support Specialist

    54 minutes ago

    Jacksonville, Florida, United States TD Bank N.A Full time

    Position Overview:The Customer Support Specialist at TD Bank N.A. plays a crucial role in fostering strong and enduring client relationships within a service center setting. This position is dedicated to delivering exceptional customer service and sales support in a professional and efficient manner.Key Responsibilities:Engage with customers to understand...

  • Customer Service Specialist

    5 days ago

    Jacksonville, Florida, United States JAGUAR LAND ROVER JACKSONVILLE Full time

    Jaguar Land Rover Jacksonville is on the lookout for a dedicated team player to enhance our vibrant dealership atmosphere and deliver an exceptional experience to both our internal and external clientele. Our mission is to ensure the highest level of customer satisfaction and foster enduring relationships.As a family-owned establishment, our culture is...

  • Customer Engagement Specialist

    6 days ago

    Jacksonville, Florida, United States ArmorGuard Exteriors, LLC Full time

    Job OverviewPosition: Customer Engagement SpecialistLocation: Jacksonville AreaCompensation: Hourly Rate Ranging from $15.00 to $22.00 plus bonusesEmployment Type: Full-Time/Part-TimeQualificationsExceptional communication abilitiesFriendly and enthusiastic demeanorPositive outlookSelf-drivenStrong dedication to workPunctual and dependableAccess to reliable...

  • Customer Success Specialist

    6 days ago

    Jacksonville, Florida, United States SS&C Technologies Full time

    SS&C Technologies is a worldwide organization that provides investment and financial solutions, along with software specifically designed for the financial services and healthcare industries. Recognized in the Fortune 1000 list as a top U.S. company by revenue, SS&C is headquartered in Windsor, Connecticut, employing over 20,000 individuals across more than...

  • Warehouse Customer Support Specialist

    5 hours ago

    Jacksonville, Florida, United States PrideStaff - Charlotte Full time

    Warehouse Customer Support SpecialistPrideStaff - Charlotte is seeking a Warehouse Customer Support Specialist to enhance our operations. The role involves assisting clients with inquiries related to products and services, managing warehouse activities, and ensuring a tidy workspace.Work Schedule:Monday through Friday, 7:30 AM - 4:00 PMCompensation:...

  • Customer Engagement Specialist

    6 days ago

    Jacksonville, Florida, United States ArmorGuard Exteriors, LLC Full time

    Customer Engagement Specialist Opportunities at ArmorGuard Exteriors, LLCCompensation: Hourly rate ranging from $15.00 to $22.00, plus performance bonusesEmployment Type: Available for both Full-time and Part-time positionsIdeal Candidate Profile:Exceptional verbal communication abilitiesFriendly and energetic demeanorOptimistic outlookSelf-driven and...

  • Customer Experience Coordinator

    6 days ago

    Jacksonville, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Customer Experience Coordinator

    3 weeks ago

    Jacksonville, United States TJX Companies, Inc. Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Customer Service Specialist

    6 days ago

    Jacksonville, Florida, United States David's Bridal Full time

    Position Overview: Customer Service Specialist - AlterationsAs a vital member of the Alterations department, the Customer Service Specialist plays a key role in ensuring a seamless and exceptional experience for our clients. This position is integral to the overall success of our operations, focusing on delivering top-notch service to our valued...

  • Customer Support Specialist

    3 weeks ago

    Jacksonville, United States Ascendo Resources Full time

    DescriptionThe Solutions Services Specialist I ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes for plans, coordinating with other team members and departments internal and external to resolve inquiries and issues for customers.Minimum Qualifications:High School Diploma or equivalency...

  • Customer Specialist

    1 month ago

    Jacksonville, United States Trane Technologies Full time

    At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...

  • Equipment Finance Customer Service Specialist II

    1 month ago

    Jacksonville, United States First Citizens Bancshares, Inc. Full time

    This position works in a call center environment providing administrative and customer service support to the Equipment Finance Division. Performs a full range of customer service activities including addressing inquiries and concerns to find solutio Customer Service, Customer Service Specialist, Finance, Equipment, Customer Experience, Specialist, Retail,...