Gas Maintenance Field Service Supervisor

4 weeks ago

Framingham, United States Cumberland Farms Full time
Description:
Position Summary:

Performs repairs and maintenance to a variety of equipment including but not limited to: Gas Station Fueling Equipment and Underground Storage Tanks. Supervises repairs and maintenance on Dresser Wayne and Gilbarco Veeder-root fuel dispensers. Including all dispenser electronics, communications and hydraulic systems. Oversees work assignments for field service personnel who perform on-site services including installation, maintenance, and repair. Schedules Field Service Technicians. Oversees most day to day operations of team. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Handles other duties as assigned.

Responsibilities:
  • Performs repair and maintenance services in the field
  • Provides support and training for team members in the field
  • Oversees day to day service operations in a 24x7 environment
  • Schedules and assigns jobs and work areas to Field Technicians according to their skills, geography, etc to maximize tech efficiency, ensure geographic coverage, and meet established service levels.
  • Manage after hours "on call" schedule
  • Reviews work orders for completeness and accuracy to ensure accurate billing
  • Ensures all department tools, equipment, and vehicles are in good working order
  • Review and approve payroll
  • Employee evaluations

Working Relationships: Internal: Operations, Fleet, Payroll, HR, FSS Managers, Coordinators, and Dispatchers External: Equipment, Parts, Service vendors. Equipment manufacturers.

Requirements:
Minimum Education: A high school diploma or its equivalent.

Preferred Education: Associates degree or equivalent work experience. Demonstrated knowledge of critical fuel dispensing equipment and infrastructure. Management/Leadership training.

Minimum Experience: Supervision of Field Technicians. 3+ years technical experience in the trade. Basic working knowledge with Microsoft Office products - Word, Excel, Outlook. Proficient with smart phone and/or tablet computers.

Preferred Experience: 3+ years experience supervising Field Service Technicians. Dispatching software system experience.

Licenses/Certifications: Valid driver's license.

Soft Skills: Ability to write and speak effectively to individuals and groups.

Other: Physical Travel Travel as needed - Regionally Daily, Nationally infrequently.

Hours & Conditions: Ability to work extended hours and weekends as necessary. Other

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