Front Desk Agent

4 weeks ago


Fort Smith, Arkansas, United States Wyndham Fort Smith City Center Full time
Front Desk Agent

We are seeking a friendly and professional Front Desk Agent to join our team. In this role, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay is comfortable and enjoyable.

ResponsibilitiesWelcome guests upon arrival and check them in
Answer phone calls and respond to guest inquiries
Assist guests with luggage and other requests
Process payments and maintain accurate records
Provide information about hotel amenities, services, and local attractions
Resolve guest complaints and issues in a timely and professional manner
Coordinate with other hotel staff to ensure guest satisfaction
RequirementsHigh school diploma or equivalent
Previous experience in a customer service role
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong attention to detail and accuracy
Proficient in Microsoft Office and other computer applications
Flexible schedule, including weekends and holidays
Source: Hospitality Online
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