Billing Specialist
3 weeks ago
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Billing Specialist is an individual who has an understanding of HOA/Club Maintenance Fee rates and billing processes within the timeshare industry. This individual works in conjunction with other Wyndham Consumer Finance (WCF) and Travel & Leisure teams as well as assisting team members to ensure all rates and accounts are setup to ensure that proper billing occurs.The characteristics of this position include financial reconciliation, multi-tasking, attention to detail, prioritization of assignments, strong oral and written communication, solving of billing issues through root cause analysis and answering questions from internal customers.
How You'll Shine
Reconcile HOA budget to the total inventory for annual, quarterly and monthly maintenance fee billings. Maintain account status codes in proper flags when billing. Work with the Billing Manager to resolve budget and billing issues and maintain schedule of tasks and assignments which follow Board and department guidelines specific to each property.
- Support HOA/Club Maintenance Fee billing for all products within WCF servicing scope.
- Reconcile HOA budgets to inventory for annual, biennial, quarterly and monthly maintenance fee billings.
- Understand Association Billing and Collection (ABC) policies to align billing rules and actions to various HOA/Club policy.
- Review and maintain account data relevant to billing, to include codes, flags, unit types, association codes, etc., to ensure proper setup for assessment of Maintenance fees and other required charges.
- Work with the various internal teams to resolve budget and billing issues and maintain schedule of tasks and assignments which follow Board and department guidelines specific to each Association or Club.
- Create billing files to post charges and generate owner invoices while following Board and department guidelines.
Special requests assigned by the Manager.
What You'll Bring
- High School Diploma/GED. College preferred
- 3+ years' experience in Finance or Communications related field
- 3+ years' experience in building reports
- Knowledge of inventory and billing systems, preferably within the timeshare industry
- Experience working with large data files, mail merge documents
- High level knowledge of A/R processes a plus
- Intermediate MS Excel knowledge required (function formulas, pivot tables, VLOOKUP, linked spreadsheets). Experience working with systems and generating reports on a daily, weekly and monthly basis
- Proficient with MS Word, Outlook, Adobe and Web based programs
- Possess exceptional written and oral communication skills, excellent attention to detail, ability to meet deadlines and to be able to work under pressure
- Ability to make decisions and communicate with resort personnel, Board Members, management and co-workers effectively
- Must possess good time management and organizational skills
- College preferred. Associate's degree in business Admin or related field
- High level knowledge of A/R processes a plus
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
Job Requisition: R-86484
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