Customer Service Clerk I

4 weeks ago

Chesapeake, United States City of Chesapeake Full time
Are you a highly motivated individual with a passion for helping others? Do you thrive in a team-oriented environment where your contributions make a real difference? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk II

As a Customer Service Clerk I, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:
  • Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
  • Processing utility account information and payments with accuracy.
  • Collaborating with team members to enhance customer satisfaction.
  • Providing support for community outreach programs and initiatives.
  • Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.
The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:
  • Strong communication and interpersonal skills.
  • A proactive approach to problem-solving and customer assistance.
  • The ability to work collaboratively in a dynamic team environment.
  • Previous experience in customer service (preferred but not required).
  • Personal traits that embrace the City's C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.
As a Customer Service Clerk I:
  • Be part of a team that values your contributions and encourages professional growth.
  • Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
  • Benefit from comprehensive health plans, retirement options, and opportunities for advancement.
If you're ready to take on a rewarding role where you can help others and work alongside a passionate team, we want to hear from you

Submit your application and resume online through the City of Chesapeake's careers portal today.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.

EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES :
None
SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications
- Previous Public Utilities customer service experience

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