Senior User Support Analyst

3 weeks ago


Raleigh, United States Cynet Systems Full time
Job Description:
  • The User Support Analyst is a second level resource with specialized knowledge and experience in touch maintenance and setup of desktops, networking, and troubleshooting.
  • The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in Windows and Office 365.
  • Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
  • Identifies improvements to project standards to achieve high-quality services/ products.
  • ble to identify best practices and standards for the use of the product.
  • Delivers support and design for industry-specific applications that require integration with statewide systems or applications.
  • Interacts with executive-level business users or technical experts.
Skills:
  • Resolve routine and non-routine hardware, standard software, and local applications problems with the aid of technical resources.
  • dhere to state security standards to protect the PCs and network environment
  • Image devices in accordance with DEQ and DIT policies.
  • Provide accurate information to users on IT products and services.
  • ssist with day-to-day IT operations including administrative procedures, asset management, and inventory controls.
  • Communicate with other technical resources; Tier II/III, peers, vendor support.
  • Work on-site with customers.

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