Current jobs related to Patient Experience Representative - Brookline - Boston Children's Hospital
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Patient Experience Representative
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Brookline, United States Boston Children's Hospital Full timeThe Department of Dentistry at Boston Children's Hospital is one of the largest pediatric dentistry services providers in New England. We treat more than 29,000 patients each year, caring for toddlers, young children, adolescents, and some adults wit Patient, Dental, Representative, Customer Service, Experience, Monitoring, Healthcare
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Patient Experience Representative- Hybrid: Neurology
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description Schedule: 8:00-4:30pm Thursdays: 7:30-4:00pm Hybrid after training *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Our Learning Disabilities Department within Neurology is currently hiring for a Patient Experience Representative! In this role, you will...
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Patient Experience Representative
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Brookline, United States Boston Children's Hospital Full timeJob Posting DescriptionPlease note this job is located in Brookline, MA M-Friday 9:00am-5:30pm $2,000 sign-on bonus (terms/taxes apply) Developmental Medicine - Patient Experience Representative As an integral part of the Division of Developmental Medicine, the mission of the Developmental Medicine Center is to improve the lives of infants, children, and...
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Patient Experience Representative
4 weeks ago
Brookline, United States Boston Children's Hospital Full timeJob Posting Description The Department of Dentistry at Boston Children's Hospital is one of the largest pediatric dentistry services providers in New England. We treat more than 29,000 patients each year, caring for toddlers, young children, adolescents, and some adults with special health care needs. Nearly 60 percent of our patients have at least one...
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Patient Experience Representative
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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Brookline, United States Boston Children's Hospital Full timeSchedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and...
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Patient Experience Coordinator
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Brookline, Massachusetts, United States Boston Children's Hospital Full time{"title": "Patient Experience Representative", "description": "Join Our Team at Boston Children's HospitalWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our Department of Dentistry, you will play a vital role in ensuring that our patients and families...
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Patient Experience Liaison
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Brookline, Massachusetts, United States Boston Children's Hospital Full time{"title": "Patient Experience Representative", "subtitles": ["Key Responsibilities", "What You Will Do", "Requirements", "Benefits"]}
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Patient Experience Coordinator
6 days ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timePatient Experience RepresentativeBoston Children's Hospital is seeking a highly skilled and compassionate Patient Experience Representative to join our team. As a key member of our Department of Dentistry, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key Responsibilities:Customer Service: Provide...
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Brookline, United States Boston Children's Hospital Full timeJob Posting DescriptionSchedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring...
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Brookline, United States Boston Children's Hospital Full timeSchedule: 8:00-4:30pmThursdays: 7:30-4:00pm Hybrid after training *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Our Learning Disabilities Department within Neurology is currently hiring for a Patient Experience Representative! In this role, you will be responsible for:Patient...
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Patient Experience Coordinator
2 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full time{"title": "Patient Experience Representative", "description": "Key ResponsibilitiesAs a Patient Experience Representative at Boston Children\u2019s Hospital, you will play a vital role in ensuring our patients and families receive exceptional care and service. Your key responsibilities will include:Providing positive and effective customer service to support...
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Patient Experience Representative
3 days ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at the Autism Spectrum Center. This is a hybrid role, with a mix of in-office and remote work.Key ResponsibilitiesPatient Encounter Management:Provide exceptional customer service to support unit operationsCollaborate with referring providers and practicesObtain...
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Brookline, United States Boston Children's Hospital Full timeSchedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or time of either. This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices...
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description Schedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring...
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Patient Experience Representative
2 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryBoston Children's Hospital is seeking a Patient Experience Representative to join our Autism Spectrum Center team. This is a hybrid role that requires working in the office and remotely.Key ResponsibilitiesPatient Encounter Management:Provide exceptional customer service to support unit operationsCollaborate with referring providers and practices...
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Brookline, United States Boston Children's Hospital Full timeSchedule: 8:00-4:30pm Thursdays: 7:30-4:00pm Hybrid after training *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Our Learning Disabilities Department within Neurology is currently hiring for a Patient Experience Representative! In this role, you will be responsible for:...
-
Brookline, United States Boston Children's Hospital Full timeAt Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue...
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
-
Brookline, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
Patient Experience Representative
4 months ago
Job Posting Description Monday - Friday 8:30am-5:00pm hybrid Please note this job is located in Brookline, MA. This will be onsite for the first 6 months for training purposes. Then the remote option will be 2-3 times a week. Patient Experience Representative (call center) - Dental 1. Customer Service a. Demonstrates positive and effective customer service that supports our dentistry departmental and hospital operations. b.Interacts and provides positive and effective customer service to patients and families. c. Responds to routine inquiries about hospital protocol, policies, and procedures. d.Involves supervisor to assist with resolution of complex issues. e.Greets, screens, and directs patients, families, and visitors. f. Registers new patients. g.With guidance, collaborates and communicates with referring dentistry providers and practices to facilitate management of complex patient issues. h.May be required to rotate in departments with call centers. Patient Registration/Admissions/Discharge a.May be required to collect Height, Weight, and Temperature and answer questionnaires in EMR. b.Monitors clinic activity to ensure the best possible patient experience. c. With guidance, may prepare rooms for examinations and provides assistance to patients according to established procedures and instructions. Cleans and sets up room for examination and prepares routine forms required for appointment. d.Records and processes patient demographics, insurance/payment, and referral information for patient encounters. e.Collects all necessary clinical documentation and information. Transcribes code and patient treatment information into a billing system. f. May collect, record and secure co-payments made by patients/ families. Reconciles payments and prepares deposits providing an accurate accounting of fund. Provides an accurate record of transactions in the Hospital systems. g.Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules. 3. Scheduling a.Under close supervision, schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions. b.Monitors daily schedule and coordinates flow to optimize resource utilization and patient experience. With guidance, communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient patient/visitor flow. 4. Patient Flow Coordination a.Prepares for and attends shift handoffs and team huddles. 5. Administration a.Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate calls for emergency services as required. b.Maintain personal calendars for physician/supervisor(s). c. Schedule meetings, programs, and events. d.Assist in organizing and scheduling conferences, seminars, and other department-sponsored programs or events. Organizes documents and/or presentations and logistics for meetings, presentations, and events. e.Provide routine clerical support as needed. f. May collect and organizes medical records, information, materials, and supplies required for appointments. g.Prepare requisitions and other standard forms as requested by clinician or supervisor. h.Under close supervision, communicates with other departments to coordinate ancillary clinical/administrative services. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
