Customer Service Specialist
3 weeks ago
**Customer Service Specialist**
CAROUSEL_PARAGRAPH
* 11034
* 155 Commerce Way
* Portsmouth, New Hampshire
* CIT-OPERATIONS
* Monday - Friday
* Meghan Hicking
* Internal/External
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**Overview**
Responsibilities for the Customer Service Specialist at Small Business Solutions include interacting with customers (internal and external) via phone to answer equipment lease and loan questions.
**Responsibilities**
* Handling Inbound Customer Service Calls approximately 75+ calls per day
* Processing customer requests to include, but are not limited to, password resets, account summaries, buyout requests, payment summaries and updated customer information.
* Providing a Remarkable Customer Experience for both internal and external Customers.
* Interact with two main software programs, Salesforce and Pega to complete requests for customers
* Special Projects as assigned by Management.
**Qualifications**
* Excellent interpersonal communication and teamwork skills
* Ability to communicate effectively via phone and email
* Strong organizational skills, including attention to detail
* Ability to thrive in a fast-paced environment
* A positive attitude and ability to multi-task
* Computer/Tech Savvy, ability to pick things up quickly
* Knowledge or exposure with Salesforce, Pega, and/or InfoLease
* Prior customer service or sales experience preferred
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