Customer Service Specialist

3 weeks ago


Portsmouth, United States First Citizens Full time

**Customer Service Specialist**

CAROUSEL_PARAGRAPH

* 11034

* 155 Commerce Way

* Portsmouth, New Hampshire

* CIT-OPERATIONS

* Monday - Friday

* Meghan Hicking

* Internal/External

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**Overview**

Responsibilities for the Customer Service Specialist at Small Business Solutions include interacting with customers (internal and external) via phone to answer equipment lease and loan questions.

**Responsibilities**

* Handling Inbound Customer Service Calls approximately 75+ calls per day

* Processing customer requests to include, but are not limited to, password resets, account summaries, buyout requests, payment summaries and updated customer information.

* Providing a Remarkable Customer Experience for both internal and external Customers.

* Interact with two main software programs, Salesforce and Pega to complete requests for customers

* Special Projects as assigned by Management.

**Qualifications**

* Excellent interpersonal communication and teamwork skills

* Ability to communicate effectively via phone and email

* Strong organizational skills, including attention to detail

* Ability to thrive in a fast-paced environment

* A positive attitude and ability to multi-task

* Computer/Tech Savvy, ability to pick things up quickly

* Knowledge or exposure with Salesforce, Pega, and/or InfoLease

* Prior customer service or sales experience preferred



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