Customer Service Advisor

4 weeks ago

Portsmouth, United States Icahn Automotive Group LLC Full time
External Description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties Responsibilities

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.
Knowledge, Skills, and Abilities
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands
  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

  • Service Advisor

    3 weeks ago

    Portsmouth, United States American Fleet Service, Inc Full time

    TRUCK SHOP SERVICE ADVISOR - We are looking for a person that has great communication skills that can spot and solve problems written and verbal. - This position calls for a person that conducts themselves professionally, patient with coworkers and customers, and willing to learn new things. - Good reading comprehension/proofreading skills are very...

  • Service Advisor

    2 months ago

    Portsmouth, United States American Fleet Service, Inc Full time $800 - $1,200

    TRUCK SHOP SERVICE ADVISOR - We are looking for a person that has great communication skills that can spot and solve problems written and verbal. This position calls for a person that conducts themselves professionally, patient with coworkers and customers, and willing to learn new things. Good reading comprehension/proofreading skills are very...

  • Service Advisor

    3 weeks ago

    Portsmouth, United States American Fleet Service, Inc Full time $800 - $1,200

    TRUCK SHOP SERVICE ADVISOR - We are looking for a person that has great communication skills that can spot and solve problems written and verbal. This position calls for a person that conducts themselves professionally, patient with coworkers and customers, and willing to learn new things. Good reading comprehension/proofreading skills are very...

  • Customer Advisor

    5 days ago

    Portsmouth, Virginia, United States Sapphire Technologies Full time

    YoungCapital is the recruiting company that connects candidates with suitable companies. Our recruiters are always available to support you throughout the application process and during your entire collaboration. If you are interested in the banking sector and have a passion for technology, then become a full-time technical customer advisor (m/f/d) in...

  • Customer Service Retail Advisor Portsmouth

    4 weeks ago

    Portsmouth, United States Blue Square Marketing Ltd Full time

    **Applicant Portal** : **Job Details: Customer Service Retail Advisor - Portsmouth** Vacancy NameCustomer Service Retail Advisor - Portsmouth Location CountryUnited Kingdom Location CityPortsmouth Role BenefitsN/A Right to Work RequirementsUK Job Description*Register your interest for future opportunities!* If this sounds like you, we are looking for...

  • Service Advisor

    2 weeks ago

    Portsmouth, United States Chappell Tractor Sales, Inc. Full time

    Job DescriptionJob DescriptionAttention Service Professionals! Are you tired of the same old dealership? Bring your talents and come join a winning team at Chappell Tractor Sales, LLC! Our Brentwood, NH location has an immediate full time job opening in the Service department as a SERVICE ADVISOR.Our Service Advisors are the face and voice of the company!...

  • Service Advisor/writer

    4 weeks ago

    Portsmouth, United States Carrigan Auto Group LLC Full time

    **About us** In business for over 40 years, Carrigan Auto Group LLC headquartered in Manchester, NH, has expanded to 3 locations, with additional areas being opened this year. We specialize in domestic, import and luxury models, servicing our community since 1980. At Carrigan Auto Group LLC we pride ourselves in operating from the philosophy that getting...

  • Service Advisor/writer

    2 weeks ago

    Portsmouth, United States Carrigan Auto Group LLC Full time

    **About us** In business for over 40 years, Carrigan Auto Group LLC headquartered in Manchester, NH, has expanded to 3 locations, with additional areas being opened this year. We specialize in domestic, import and luxury models, servicing our community since 1980. At Carrigan Auto Group LLC we pride ourselves in operating from the philosophy that getting...

  • Service Advisor

    4 weeks ago

    Portsmouth, United States McGovern Automotive Group Full time

    **McGovern Automotive Group is a new and fast growing automotive retailer that is hiring a Service Advisor to join our Service Team!** **SUMMARY**: Sells and schedules needed service work in the service department. **ESSENTIAL DUTIES**:include the following. Other duties may be assigned. - Schedules service appointments. Obtains customer and vehicle data...

  • Service Advisor

    4 weeks ago

    Portsmouth, United States McGovern Automotive Group Full time

    DescriptionMcGovern Automotive Group is a new and fast growing automotive retailer that is hiring a Service Advisor to join our Service Team!SUMMARY:Sells and schedules needed service work in the service department.ESSENTIAL DUTIES: include the following. Other duties may be assigned.Schedules service appointments. Obtains customer and vehicle data prior to...

  • Service Advisor

    4 weeks ago

    Portsmouth, United States McGovern Automotive Group Full time

    DescriptionMcGovern Automotive Group is a new and fast growing automotive retailer that is hiring a Service Advisor to join our Service Team!SUMMARY: Sells and schedules needed service work in the service department. ESSENTIAL DUTIES: include the following. Other duties may be assigned. Schedules service appointments. Obtains customer and vehicle data prior...

  • Service Advisor

    3 weeks ago

    Portsmouth, United States McGovern Automotive Group Full time

    DescriptionMcGovern Automotive Group is a new and fast growing automotive retailer that is hiring a Service Advisor to join our Service Team!SUMMARY:Sells and schedules needed service work in the service department.ESSENTIAL DUTIES: include the following. Other duties may be assigned.Schedules service appointments. Obtains customer and vehicle data prior to...

  • Experienced Automotive Service Advisor/writer

    6 days ago

    Portsmouth, United States Seacoast Mazda Full time

    Our process is about creating the best service experience for our customers and with employees who love what they do and who will contribute to the momentum of a fast and fun environment. Major Duties and Responsibilities: **Ability to work in a fast-paced environment and comfortable multi-tasking.** Interact with customers both in-store and on the...

  • Parts Advisor

    4 weeks ago

    Portsmouth, United States McGovern Toyota of Portsmouth Full time

    **McGovern Toyota of Portsmouth** is looking for an experienced **Parts Advisor **to join our successful team immediately. This is a great and rare opportunity for an individual looking for long term employment. The **Parts Advisors** are responsible for parts sales to internal and external customers. Inventory management with the Parts Manager and keeping...

  • Parts Advisor

    4 weeks ago

    Portsmouth, United States McGovern Automotive Group Full time

    DescriptionMcGovern Toyota of Portsmouth is looking for an experienced Parts Advisor to join our successful team immediately. This is a great and rare opportunity for an individual looking for long term employment. The Parts Advisors are responsible for parts sales to internal and external customers. Inventory management with the Parts Manager and keeping...

  • Associate Wealth Advisor

    2 months ago

    Portsmouth, United States Lake Street Advisors Full time

    Job Description Lake Street Advisors Portsmouth, NH or Boston, MA (Hybrid) We are looking for a self-motivated problem solver and experienced Associate Wealth Advisor to join our growing multi-family wealth management firm. You will work internally with a team of advisors to identify planning issues and opportunities, analyze strategic options, generate...

  • Associate Wealth Advisor

    3 weeks ago

    Portsmouth, United States Lake Street Advisors Full time

    Job Description Lake Street Advisors Portsmouth, NH or Boston, MA (Hybrid) We are looking for a self-motivated problem solver and experienced Associate Wealth Advisor to join our growing multi-family wealth management firm. You will work internally with a team of advisors to identify planning issues and opportunities, analyze strategic options, generate...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, United States Aire Serv of Chesapeake Full time

    **Benefits**: - 401(k) matching - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Vision insurance This top-performing individual will be based out of our Portsmouth location, handling all aspects of lead qualification, confirming appointments, and closing out jobs as appropriate. As a...

  • Senior Associate Wealth Advisor

    4 weeks ago

    Portsmouth, United States Lake Street Advisors Group, LLC. Full time

    Career Opportunities with Lake Street Advisors Group LLC A great place to work. Careers At Lake Street Advisors Group LLC Share with friends or Subscribe! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. We are looking for a self-motivated problem...

  • Senior Associate Wealth Advisor

    3 weeks ago

    Portsmouth, United States Lake Street Advisors Group, LLC. Full time

    Career Opportunities with Lake Street Advisors Group LLC A great place to work. Careers At Lake Street Advisors Group LLC Share with friends or Subscribe! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. We are looking for a self-motivated problem...