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Customer Service Representative

1 month ago

Portsmouth, United States Ocean State Innovations Full time
Job DescriptionJob Description

Ocean State Innovations, a premier global source of textile products and services, is looking for someone to join our Customer Service team. This is a critical role and will require someone with strong organizational and communication skills. Job responsibilities will include:

  • Entering sales orders
  • Providing customers with product documentation and other required paperwork
  • Providing customers with order status updates
  • Coordinating logistics for all shipments and export paperwork
  • Maintaining samples and sending samples to external lab as appropriate
  • Previewing test reports and identifying any testing issues
  • Following testing with labs and maintaining updates for the office
  • Maintaining and filing internal and external test reports
  • Contacting outsourced lab for any outstanding reports needed
  • Entering manufacturing orders for plant divisions
  • Coordinating/following vendor mfg. orders and confirming updates
  • Completing SLI’s, Commercial Invoices, COC’S and COO’s
  • Answering phones as needed
  • Entry and Reconciliation of inventory
  • Filing all headers received
  • Sending out all UPS packages
  • Answering phones as needed
  • Providing backup support for any team member, as needed
  • Other duties as assigned

Requirements: 1 year prior experience in customer service/administrative work.

Ocean State Innovations offers comprehensive benefits including Medical/Dental/Vision, Company paid Life, STD, LTD, Education Assistance, 401(k) matching, Paid time off, holiday pay, and Yearly Bonus eligibility.

 

Company DescriptionOcean State Innovations is a premier global source for textile products and services. As a leader in the textile industry for the U.S. Military, we bring that same innovative textile expertise to many commercial market segments such as medical, industrial, automotive, and traditional apparel.Company DescriptionOcean State Innovations is a premier global source for textile products and services. As a leader in the textile industry for the U.S. Military, we bring that same innovative textile expertise to many commercial market segments such as medical, industrial, automotive, and traditional apparel.

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