Customer Support Executive Stafford Call Centre
3 months ago
Customer Support Executive Stafford Customer Services Full time Full time This is an excellent opportunity to flex your people skills in a positive and enjoyable working environment where development is actively encouraged Working for one of the EUs leading spare parts providers youll play a crucial role in our business as customers are a number one priority to us.
**The Role**
* Check and filter orders placed by our customers.
* Take ownership and responsibility for looking after all jobs processed.
* Confirm, update and communicate with customers throughout the order up to and beyond delivery.
* Updating the companys CRM system so all can see what is happening with any order.
* React to problems professionally and proactively, always being customer-centric without losing sight of what is commercially viable for the company.
* Taking and marking in customer payments.
* Organising collections/ creating labels if necessary from suppliers to fulfil orders
**What youll bring to the table**
* Excellent oral and written communication skills, plus a **good working knowledge of internal CRM systems**.
* Experience of handling complaints.
* Experience of answering and making phone calls.
* Language skills desirable - particularly French, German or Italian.
**Important Bits**
Salary - **20,000 Per annum**
Hours - **Mon-Thurs 7.30 - 16.30 / Fri 7.30 - 15.00**
Benefits - **Early Finish Friday, Hybrid Working Policy (Some of your week from home after 6 months of employment), Life Cover up to 10X, 1 extra days holiday added per year of employment up to a maximum of 25 days + bank Holidays, Celebration of Life Events, Auto Enrolled into NEST pension**
So, if you are looking for a new chapter in your work life why not get in touch as this could be the start of a long and successful career
**Benefits** Early Finish Friday, Hybrid Working Policy (Some of your week from home), Life Cover up to 10X, 1 extra days holiday added per year of employment up to a maximum of 25 days + bank Holidays, Celebration of Life Events, Auto Enrolled into NEST pension
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