Customer Support Executive Stafford Call Centre

3 months ago


Frisco, United States EasyWeb Agency Full time

Customer Support Executive Stafford Customer Services Full time Full time This is an excellent opportunity to flex your people skills in a positive and enjoyable working environment where development is actively encouraged Working for one of the EUs leading spare parts providers youll play a crucial role in our business as customers are a number one priority to us.

**The Role**

* Check and filter orders placed by our customers.

* Take ownership and responsibility for looking after all jobs processed.

* Confirm, update and communicate with customers throughout the order up to and beyond delivery.

* Updating the companys CRM system so all can see what is happening with any order.

* React to problems professionally and proactively, always being customer-centric without losing sight of what is commercially viable for the company.

* Taking and marking in customer payments.

* Organising collections/ creating labels if necessary from suppliers to fulfil orders

**What youll bring to the table**

* Excellent oral and written communication skills, plus a **good working knowledge of internal CRM systems**.

* Experience of handling complaints.

* Experience of answering and making phone calls.

* Language skills desirable - particularly French, German or Italian.

**Important Bits**

Salary - **20,000 Per annum**

Hours - **Mon-Thurs 7.30 - 16.30 / Fri 7.30 - 15.00**

Benefits - **Early Finish Friday, Hybrid Working Policy (Some of your week from home after 6 months of employment), Life Cover up to 10X, 1 extra days holiday added per year of employment up to a maximum of 25 days + bank Holidays, Celebration of Life Events, Auto Enrolled into NEST pension**

So, if you are looking for a new chapter in your work life why not get in touch as this could be the start of a long and successful career

**Benefits** Early Finish Friday, Hybrid Working Policy (Some of your week from home), Life Cover up to 10X, 1 extra days holiday added per year of employment up to a maximum of 25 days + bank Holidays, Celebration of Life Events, Auto Enrolled into NEST pension



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