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Automotive Customer Service Clerk PT w/benefits

3 months ago

Monterey, United States Navy Exchange Full time

This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes. You have been signed out. This service is set to sign out after {0} minutes of inactivity. Job Description Job Number: 240002E1 Primary Location: United States-California-Monterey Organization: Monterey Autoport Pay Range: 16.00 Join us as our next Automotive Customer Service Clerk here in Monterey, CA. Why the Navy Exchange Service Command (NEXCOM)? While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Exchange in Monterey, no two days will look the same. You can expect an unforgettable, dynamic, and competitive work environment. We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day. This is where YOU fit in: Navy Exchange Monterey is in need of a Automotive Customer Service Clerk to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families. So, what does a typical day look like? What does it take to succeed? Prepare service work orders for vehicles. Determine estimated cost according to the official price list, issue parts and accessories to mechanics. Counsel customers on automotive service needs and resolve patron service questions and complaints. Assign work orders to appropriate technical associate for action (e.g., tire, battery, brake, electrical work, etc.). Maintain appointment schedules and ensure availability of parts and service technicians at the time of scheduled repair work. Sell automotive parts, supplies, and accessories; assist customers and provide product information. Prepare Special Purchase Order Worksheets for automotive parts based on work order requirements and customer special orders; notify customers upon receipt of parts/accessories. Load and unload merchandise from delivery vehicles; examine merchandise for damage or pilferage; verify type and quantity of merchandise received; notify supervisor of discrepancies and/or deficiencies; keep stockroom area clean and orderly. Assemble merchandise according to requests from main or location automotive retail store; unpack and stock counters and/or shelves in accordance with established instructions and procedures; price stamp merchandise as necessary; participate in conducting periodic inventories. Operate a cash register according to established cash control procedures; responsible for own cash fund; complete daily cash reports and ensure proper balance. Train new associates on operation of cash register as well as proper procedure and protocol relative to the Automotive Center; resolve customer complaints and problems and refer more complicated issues/complaints to supervisor; assist in preparing work schedules; maintain payroll and productivity records as required. Exercise tact, good manners, and courtesy when serving and assisting customers; respond to patron inquiries and assist patrons in a prompt and friendly manner. Work under the general supervision of a designated supervisor carrying out assignments with little review during progress of work; specific instructions are provided on new and unfamiliar situations; completed work is spot checked for adequacy and compliance with existing regulations. Perform other related duties as assigned. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal wage & comprehensive benefit plan. Sick and annual leave accruals Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities (varies by location) *Includes LifeMart Discount Savings Program GENERAL EXPERIENCE: 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Graduation from a full 4-year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements. #J-18808-Ljbffr