Technical Support Specialist I

2 weeks ago

Dallas, United States UT Southwestern Medical Center Full time

**Technical Support Specialist I IR-Client Services**

Location: Dallas , TX Job Number: 210001O3

Category: Information Technology

Posting Date: December 2, 2021

Responsibilities Benefits I.T. at UTSW Responsibilities **Job Summary**

Provide desktop/printer/peripheral support in CUH and Zale, ensure desktop environment is compliance with Information Security requirements, consult with department regarding new technologies, obtain quotes, etc. Help department navigate the larger IR organization and escalate issues as needed. This is a 4 day workweek position with the following hours: Sunday 6a-6p, Thursday 8a-5p, Friday 8a-5p, and Saturday 6a-6p.

**Experience and Education**

**Required:**

High School and 2 years related experience required. Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. Associates or Bachelors degree in related field preferred. If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training,...

**Job Summary**

Provide desktop/printer/peripheral support in CUH and Zale, ensure desktop environment is compliance with Information Security requirements, consult with department regarding new technologies, obtain quotes, etc. Help department navigate the larger IR organization and escalate issues as needed. This is a 4 day workweek position with the following hours: Sunday 6a-6p, Thursday 8a-5p, Friday 8a-5p, and Saturday 6a-6p.

**Experience and Education**

**Required:**

High School and 2 years related experience required. Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. Associates or Bachelors degree in related field preferred. If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B.

**Job Duties:**

* Performs routine preventive maintenance, testing, and repair with respect to computer hardware and software problems, networking, and/or telecommunications.

* Diagnoses and repairs routine computer related problems and/or refers complex problems to Technical Support Specialist II or III or another technical professional.

* Installs software, personal computers, printers, and other peripherals as directed or requested by users.

* Assists in making recommendations for modifications or additions to personal computer systems, hardware components, and software applications; assists in identifying associated costs.

* Troubleshoots routine technical problems and supports university Help Desk as required.

* Assists in design of web page text and visual content, navigational links, and page layout.

* Consults with users to determine web needs and recommends solutions.

* Assists in writing code using HTML, Dynamic HTML, Java, Javascript, Visual Basic, Perl, or Common Gateway Interface (CGI).

* Performs other duties as assigned.

**Security**

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

**.**

**UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression** **.**

Benefits **Health Benefits**

* PPO and ACO Options

* 100% Coverage for Preventative Health ? No Co-Pay

* Tobacco-Free Incentives

* Generous Prescription Drug Plan

* 3 Options for Dental Coverage

* 2 Options for Vision Coverage

* Abundance of Wellness and Employee Assistance Programs

**Retirement Plan**

(Eligibility varies by employment status)

* The Teacher Retirement System of Texas is a defined benefit plan with 5-year vesting

* Employee Contribution Max 7.7% of salary

* Employer Contribution Match up to 7.5% of salary

* Optional Retirement Program (ORP) defined contribution plan with 1 year, 1 day vesting

* Employee Contribution Max of 6.65% of salary

* Employer Contribution Match of 8.5% of salary

* Optional Tax-Sheltered Annuity

* Optional Deferred Compensation Plan

**PTO Benefits**

* 15 Paid Holidays, Eligible Day 1

* 8 Hours/Month Accrued Vacation

* 8 Hours/Month Accrued Sick Leave

**Other Benefits**

* On-Site Day Care

* Employee Discount Program

* Tuition Reimbursement Program

* Long-Term Disability Coverage

* Short-Term Disability Coverage

* Voluntary Group Life Coverage

* Accidental Death & Dismemberment Coverage

**Staying Connected with Information Technology**

At UT Southwestern, we need the best and brightest minds in information technology to meet the many demands of our thriving academic medical institution. Whether you are creating pathways for patients to more easily access their medical records or helping physicians and researchers maintain their cutting-edge equipment, the challenges and opportunities abound in our IT department.

The vast computer networks and technical infrastructure of our health system, medical school, research units, and workforce affect every patient and employee at UT Southwestern. That makes any position in the IT department vital to our mission of providing exceptional clinical care and creating a fast-paced, flexible environment for more than 18,000 employees and medical students.

Careers in Information Technology range from business analyst to database engineer, technical support to software system specialists, information resources to biomedical technicians. There has never been a better time to be an IT specialist in the world of health care, and there is no more exciting place to be than UT Southwestern to enrich your career.

Roland Brunette

Technical Support Specialist III Information Resources What is extraordinary is the amount of people, their ideas, cultures and personalities. It is a wondrous thing to get to know your co-workers. This is part of what makes working at UT Southwestern a blast.

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