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Client Service Support Representative

2 months ago

Seattle, United States Laboratory Service Inc Full time

LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company. Pay Range:

$20.07/hourly - $30.34/hourly Work Schedule:

Wednesday to Sunday, 8:00 am - 4:30 pm Work Location:

550 17th Ave. Seattle, WA Benefits:

Regular, full-time, or part-time employees working 24 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), accrue up to 18 days of Annual Leave per year (includes 8 holidays) and Sick Leave (0.0333 hours of sick leave for each hour of work). Job Responsibilities: Act as a liaison between LabCorp, the customer base, and patients Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Qualify and establish inbound new customers requesting LabCorp's products and services Work in multiple databases to research complex issues and questions Notify clients of test results in a timely and accurate manner Review test forms for accuracy and report any discrepancies Participate in activities designed to improve customer satisfaction and business performance Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Job Requirements: High School Diploma or GED equivalent required Associate's or Bachelor's degree highly desired Previous experience in a customer service role Experience working in a contact center/call center environment is preferred Prior healthcare industry experience, such as a physician's office or a hospital, is a plus Knowledge of Microsoft Office suite is required Experience with Salesforce.com and/or Laboratory Information Systems is preferred Strong verbal and written communication skills and excellent ability to listen and respond Must be courteous with a strong customer service orientation Excellent multitasking abilities required Strong flexibility and the ability to manage and adapt to changing priorities quickly Bilingual in English and Spanish highly desirable If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon various characteristics. We encourage all to apply. For more information about how we collect and store your personal data, please see our

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