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Client Success Account Manager

2 months ago

Houston, United States The Staff Pad Full time
Job DescriptionJob Description

The Staff Pad has partnered with a Hospitality and Technology company in Houston, Texas looking to add a Client Success Account Manager to the team. This is a full-time exempt position in the Client Success Department. This position serves as a point of contact and link between internal departments and customers. The ideal candidate must be customer-centric, detail-oriented, critical thinker with excellent organizational skills along with the ability to prioritize tasks and meet deadlines. Must enthusiastically support the Client Success Team and manage a large work volume in a fast-paced environment.


Essential Job Duties and Responsibilities
  • Manage all aspects of the Acceptance of Assignment (AoA) process.
  • Coordinates the newly installed customer Onboarding process.
  • Manages the Retention email and processes cancellations for accounts as needed, as well as provides a positive exit experience.
  • Steps in when needed to speak with customers serving as backup for Client Success Managers.
  • Supports leadership team by facilitating interdepartmental communications and interactions between internal and external parties.


Qualifications and Skills:
  • Account Management/Customer Service experience of 3+ years.
  • Detail-oriented mindset.
  • Strong organizational astuteness.
  • Creative problem-solving skills
  • Keen interpersonal and oral/written skills to effectively interact with all levels of company personnel.
  • Ability to balance multiple tasks simultaneously and quickly switch between priorities/tasks
  • Excellent analytical thinking, continuous follow-up, and communication skills.
  • Proficient in Microsoft Office.
  • Great team attitude and willingness to learn and accept coaching.

Other things you must be comfortable with:

  • You must be comfortable in the role of servant leader.
  • You must lead by doing and set a good example for other team members.
  • All these things include being highly responsive to team members, clients, and executive team members.
  • Must live WorldVue's commitment to “the C.H.I.R.P” – Coachable, Humble, Intelligence, Responsive, and Persistent.


Why We’re a Better Place to Work:

· Competitive compensation, this position is eligible for an increase after 90 days.

· Health insurance and medical coverage benefits (Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance).

· 401(k) with employer match.

· Paid time off, including 9 Company-paid Holidays.

· Stocked breakroom with a variety of snacks and beverages.

· Discounted fitness memberships through health provider.