Patient Navigator
1 month ago
Job Overview: The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests. Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns. Qualifications: Required: Bachelor's Degree Certified Patient Experience Professional CPXP required, or required within 3 years of hiring date Minimum of 2 years of customer service, or 2 years of experience working in an acute care setting. Exceptional customer service, phone etiquette and communication skills Great listening skills Ability to maintain confidentiality regarding sensitive information Must have good judgment, sensitivity, flexibility, and empathy Must be able to multitask, coordinating more than one event at a time Complaint management skills Analytical thinking and problem solving Ability to resolve conflict and de-escalate situations Scheduling Requirements: Evening Shift Rotating weekends and holidays may be required Full-Time Essential Functions: Serves as a central resource for information concerning patients rights and responsibilities, and ethical issues Facilitates investigations and resolution of patient grievances concerning the quality of care and service to by providing a formal grievance mechanism Forms partnerships with internal and external stakeholders to resolve complaints and grievances Leads efforts to collect, analyze and evaluate patient concerns Masters an understanding of the organization s mission, policies, procedures, and services to respond to patient questions or concerns Responds to potentially serious incidents and reduces possible litigation Serves as a consultative advisor to department and unit leaders, regarding best practices that affect patient needs and rights Refers patients/families to appropriate services and resources Provides leadership role in the inclusion of the patient/family experience Is an integral part of the decision making process across the Organization regarding patient experiences Complete daily rounds on inpatients to ensure that expected essential behaviors are demonstrated, and essential duties are being done, as it pertains to best practices affecting patient experience, safety outcomes, and HCAHPS performance Facilitates patient and family meetings Serves as subject-matter expert in Service Recovery Assists with promoting language access service utilization Attend unit specific Patient Experience meetings to share performance data, in order to educate staff, and enhance engagement and understanding of patient's expectations, as well as how to fulfill those expectations Will require membership and involvement in the Patient and Family Advisory Council Its mission is to collaborate with Robert Wood Johnson University Hospital leadership and staff to empower families to provide input for organizational policies and practices The council supports the organization's mission and promotes Patient- and Family-Centered Care by putting the patient and family at the center of all activities Benefits and Perks: At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more Choosing RWJBarnabas Health RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. RWJBarnabas Health is an Equal Opportunity Employer #J-18808-Ljbffr
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Patient Navigator
3 months ago
New York, United States Axelon Full time12 week assignment. Associate degree required. Mon-Fri with rotating Saturdays. Typing, good communication skills and Patient Navigation (required) in Oncology environment (preferred). Epic experience is HIGHLY preferred. Candidates must have at least 12 mths exp in a Patient Facing/Navigation role. Interact with oncology patients. Role is face-to-face with...
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Patient Navigator
1 month ago
New York, United States Spring Fertility Full timeWho is Spring Fertility? We're a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner...
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RN Patient Navigator
1 month ago
New Orleans, United States University Medical Center New Orleans Full timeCompany DescriptionUniversity Medical Center is an academic medical center and is the primary teaching hospital for LSU. The Center for Weight Loss and Bariatric Surgery is a nationally accredited Center of Excellence.Role DescriptionThis is a full-time on-site role for an RN Patient Navigator at University Medical Center New Orleans, located in New...
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Patient Navigator
3 weeks ago
New Lenox, United States Silver Cross Hospital Full timeSilver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It's the way you want to be treated. Summary: The Patient Navigator is responsible for delivery patient care delivery and...
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Patient Navigator
4 weeks ago
New Lenox, United States Silver Cross Hospital Full timeSilver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It's the way you want to be treated. Summary: The Patient Navigator is responsible for delivery patient care delivery and...
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Client Navigator-Level I
2 months ago
New York, United States NYC Health Hospitals Full timeLincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical...
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Patient Navigator
1 month ago
New York, United States Pride Health Full timeJob DescriptionJob DescriptionJob Role: Patient NavigatorDuration: 3+ monthsLocation: Brooklyn, NY 11215Pay Rate: $21/hr - $23/hr Shift: DayRequired Experience: 1-3 years' experience clerical/admin duties in medical related field. Basic computer skills (Microsoft Word, Excel), Epic. Company DescriptionPride Health is a leading minority-owned...
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Patient Navigator
4 weeks ago
New York, United States The Mount Sinai Health System Full timeJOB DESCRIPTION The Patient Navigator oversees a caseload of patients and acts as the primary liaison between the patient and the program to which they are assigned. The Patient Navigator is responsible for implementing the comprehensive care plan to each patient as determined upon enrollment in the program. The Patient Navigator ensures that the patient is...
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Patient Navigator
2 months ago
New York, United States Season Full timeAbout Season Season is a food-as-medicine platform that enables people with chronic conditions to eat well and live well. Patients who enroll with Season receive access to a registered dietitian and a clinical program, thousands of recipes tailored to their individual needs, integrated grocery delivery, affordable prepared meals, and a monthly food credit...
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Patient Navigator
1 month ago
New York, United States Mount Sinai Health System Full timeJob Description The Patient Navigator oversees a caseload of patients and acts as the primary liaison between the patient and the program to which they are assigned. The Patient Navigator is responsible for implementing the comprehensive care plan to each patient as determined upon enrollment in the program. The Patient Navigator ensures that the patient is...
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Care Navigator
19 hours ago
New York, New York, United States The Institute for Family Health Full timeJob Summary:The Institute for Family Health is seeking a skilled Care Navigator to join our team. As a Care Navigator, you will play a vital role in assisting patients address personal and environmental difficulties that may impact treatment adherence.Key Responsibilities:Work collaboratively with an interdisciplinary team to develop and implement...
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Healthcare Navigator for Children and Families
2 weeks ago
New Brunswick, New Jersey, United States RWJBarnabas Health Full timePosition Title: Pediatric Patient Support SpecialistJob Category: Professional / ManagementEmployment Status: Full-TimeWork Schedule: Day ShiftHealthcare Facility: RWJBarnabas HealthDepartment: Referral DevelopmentJob Location: New Brunswick, NJRole Overview:The Pediatric Patient Support Specialist is responsible for facilitating care coordination for young...
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Registered Nurse
3 days ago
New York, New York, United States Weill Cornell Medical College Full timeJob SummaryWe are seeking a highly skilled Registered Nurse to join our team as a Clinical Triage Nurse. This role is responsible for providing expert clinical guidance and support to patients via the contact center, ensuring they receive the right level of care at the right time.Key ResponsibilitiesProvide telephonic triage services for patients contacting...
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Patient Navigator through AmeriCorps
1 month ago
New York, United States RONALD MCDONALD HOUSE NEW YORK Full timeJob DescriptionJob Description“Investing in yourself, and positively impacting the community."AmeriCorps and the Centers for Disease Control and Prevention have joined forces to launch Public Health AmeriCorps. The Public Health AmeriCorps program supports the recruitment, training, and development of the next generation of public health leaders who will...
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RN Patient Navigator
2 months ago
New Orleans, United States LCMC Health Full timeYour job is more than a job.The RN Patient Navigator functions on a multidisciplinary team as an advocate, interpreter, educator, and counselor for patients. Coordinates patient care throughout the continuum in collaboration with the multidisciplinary team. Serves as a clinical resource with expertise in specialty care management. Serves as a liaison...
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RN Patient Navigator
4 weeks ago
New Orleans, United States LCMC Health Full timeYour job is more than a job. The RN Patient Navigator functions on a multidisciplinary team as an advocate, interpreter, educator, and counselor for patients. Coordinates patient care throughout the continuum in collaboration with the multidisciplinary team. Serves as a clinical resource with expertise in specialty care management. Serves as a liaison...
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Healthcare Navigator
3 days ago
New York, New York, United States Callen-Lorde Community Health Center Full timeAbout the RoleWe are seeking a highly motivated and compassionate Patient Navigator to join our dedicated team at Callen-Lorde Community Health Center. As a Patient Navigator, you will play a vital role in supporting the needs of our patients living with HIV.Key ResponsibilitiesAct as a patient advocate, ensuring patients' biopsychosocial needs are...
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LPN Patient Navigator
1 week ago
New Orleans, United States LCMC Health Full timeYour job is more than a job. The LPN Patient Navigator functions on a multidisciplinary team as an advocate, interpreter, educator, and counselor for patients. Coordinates patient care throughout the continuum in collaboration with the multidisciplinary team. Serves as a clinical resource with expertise in specialty care management. Serves as a liaison...
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Stroke Nurse Navigator
2 weeks ago
New Haven, United States Yale New Haven Health Full timeJob Description OverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Stroke Nurse Navigator Team Leader...
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Stroke Nurse Navigator
2 weeks ago
New Haven, United States Yale New Haven Health Full timeOverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Stroke Nurse Navigator Team Leader facilitates the...
