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Complaint Investigations Tech

3 months ago

Alameda, United States TalentBurst Full time
Title: Complaints Investigation Technician
Location: Alameda, CA
Duration: till 02/04/2025
Note:
The Technician will be responsible for:
Unpacking boxes safely and sorting the returned products accordingly by product lines.
Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors.
The Technician will document complaint investigations in the Complaint Handling System.
The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
Preferred Experience:
•Experience in Medical Device / Biotech Industry is preferred.
•Knowledge of Electronic Troubleshooting is preferred.
•Ability to work in a team setting is a plus.
•Fast learner and ability to follow written work instructions of SOP's is preferred.
•Good documentation skills are a must.
•Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
•Ability to focus while performing repetitive and routine investigations is a must.
•Great fit for workers with Manufacturing, Inspection, and Assembly experience.
•Minimum education required is H.S. Diploma or equivalent (such as GED).
•An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
•Recent college graduates with a Bachelor's degree in Engineering or other subject may be considered; but please note that candidates with a Bachelor's degree are not an ideal fit for this entry level position.

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