Full-Time Customer Support Associate

3 weeks ago


Los Angeles, United States START ASAP Full time

Our company is excited to make the world a better place- one cell phone at a time. We partner directly with TruConnect , a program designed to make phone and communications services more affordable for low-income households. The Full-Time Customer Support Associates at DSO Management Group understand that staying connected is a must, and their goal is to ensure that our customers have access to family, schools, doctors, and employers when needed. As our customer base grows, we are excited to build an even stronger, more dynamic team to make a difference in the community. Be part of the growth and apply today to be a Full-Time Customer Support Associate

Responsibilities of the Full-Time Customer Support Associate:

  • Develop and execute outreach programs to educate customers about the TruConnect program and provide personalized service recommendations

  • Assess customers for enrollment eligibility based on given criteria or requirements

  • Collect, analyze, and report data related to community needs, customer enrollments, and program effectiveness

  • Offer unmatched customer service by addressing any inquiries or concerns related to enrollment

  • Work alongside the Full-Time Customer Support Associate team to create, review, and maintain enrollment documents

  • Promote our clients positive image in the community through effective communication and branding

  • Attend workshops held primarily for our Full-Time Customer Support Associates to ensure a comprehensive understanding of our client's services and goals



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