We have other current jobs related to this field that you can find below

  • Customer Service Advocate

    1 month ago

    Birmingham, United States Daxko Full time

    Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality Customer Service, Advocate, Customer Experience, Service, Technology, Retail

  • Customer Service Advocate

    3 months ago

    Birmingham, United States Daxko Full time

    Job DescriptionJob DescriptionCompany DescriptionDaxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every...

  • Customer Service Advocate

    2 months ago

    Birmingham, United States Daxko Full time

    Company Description Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members. Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCCand every type of organization in...

  • Customer Experience Specialist

    3 weeks ago

    Birmingham, United States Vaco Full time

    Vaco is looking to identify several passionate and customer-centric individuals to join our rapidly growing client's team as a Customer Experience Specialist. In this role, you will play a pivotal part in ensuring that every customer interaction is positive, seamless, and memorable. You will be the voice of the company, embodying their values and providing...

  • Customer Service Advocate

    3 months ago

    Birmingham, United States Daxko Full time

    **Customer Service Advocate (Open to Remote)** * 600 University Park Pl, Birmingham, AL 35209, USA * Employees can work remotely * Full-time **Company Description** Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their...

  • Customer Experience Coordinator

    2 weeks ago

    Birmingham, United States Southern Shirt Full time

    At Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in! We're seeking an experienced and customer-centric individual to join our team as...

  • Customer Experience Coordinator

    3 months ago

    Birmingham, United States Southern Shirt Full time

    Job DescriptionJob DescriptionAt Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in!We're seeking an experienced and...

  • Customer Experience Coordinator

    3 weeks ago

    Birmingham, United States Southern Shirt Full time

    Job DescriptionJob DescriptionAt Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in!We're seeking an experienced and...

  • Customer Experience Coordinator

    2 months ago

    Birmingham, United States Southern Shirt Full time

    At Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in! We're seeking an experienced and customer-centric individual to join our team as...

  • Member Experience Advocate

    2 weeks ago

    Birmingham, United States Avadian Credit Union Full time

    We are looking for energetic, driven, service-oriented individual to fill our Member Experience Advocate - Universal position at our Hoover branch. In this role, the Member Experience Advocate - Universal will serve as a full-service liaison between Advocate, Experience, Banking, Business Services, Sales

  • Customer Service Advocate

    6 days ago

    Birmingham, Alabama, United States West Midlands Combined Authority Full time

    Customer Experience Specialist (Interchanges and Travel Centres)Contract Type: Fixed Term | Salary: 21,392-24,515 per annum + exclusive benefitsHours of Work: 36.5 per weekReference Number: WMCA00430Location: West MidlandsAs a Customer Experience Specialist, you will excel at identifying customer needs and providing optimal travel solutions. Your role is...

  • Customer Service Advocate

    5 days ago

    Birmingham, Alabama, United States West Midlands Combined Authority Full time

    Customer Experience Specialist (Interchanges and Travel Centres)Contract Type: Fixed Term | Salary: 21,392-24,515 per annum + exclusive benefitsHours of Work: 36.5 per weekReference Number: WMCA00430As a Customer Experience Specialist, you will excel at identifying customer needs and providing optimal travel solutions. Your role is to ensure an outstanding...

  • Member Experience Advocate

    2 weeks ago

    Birmingham, United States Avadian Credit Union Full time

    Job Type Full-time Description We are looking for energetic, driven, service-oriented individual to fill our Member Experience Advocate - Universal position at our Hoover branch. In this role, the Member Experience Advocate - Universal will serve as a full-service liaison between the members and the Credit Union. The Member Experience Advocate - Universal...

  • Patient Advocate

    2 weeks ago

    Birmingham, United States Aeroflow Full time

    Aeroflow Health - Patient Advocate Location: Reports full-time to our Pelham, AL officeAeroflow Health is made up of creative and talented associates who are transforming the home medicalequipment industry. Our patient-centric business model is founded on innovation through technology andcutting-edge delivery platforms. We have grown to be a leader in the...

  • Patient Advocate

    2 weeks ago

    Birmingham, United States Aeroflow Full time

    Aeroflow Health - Patient Advocate Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare...

  • Client Support Advocate

    13 hours ago

    Birmingham, Alabama, United States Vaco Full time

    Vaco is seeking enthusiastic and customer-focused professionals to enhance our client's operations as a Customer Experience Specialist. In this position, you will be instrumental in ensuring that each customer interaction is positive, efficient, and memorable. You will represent the company, reflecting its values and delivering exceptional support to our...

  • Patient Advocate

    3 weeks ago

    Birmingham, United States Aeroflow Full time

    Aeroflow Health - Patient Advocate Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare...

  • Customer Experience Specialist

    2 months ago

    Birmingham, United States West Midlands Combined Authority Full time

    - Customer Experience Specialist **Customer Experience Specialist** Permanent | 21,392 to 24,515 per annum + exclusive benefits **Permanent** **Hours of Work:** 36.5 per week **Reference number:** WMCA00462 **Salary:** 21,392 to 24,515 per annum + exclusive benefits **Closes:** 2021-10-17T11:59:00 **Location:** 16 Summer Lane, Birmingham, B19 3SD Transport...

  • Patient Advocate

    2 weeks ago

    Birmingham, United States Aeroflow Full time

    Aeroflow Health - Patient Advocate Location: Reports full-time to our Pelham, AL office Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the...

  • Customer Experience Coordinator

    24 hours ago

    Birmingham, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

Customer Experience Advocate

2 months ago

Birmingham, United States Protective Services LLC Full time

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

A successful Customer Experience Advocate delivers engaging and professional service during every interaction with Protective Life policyholders.

The primary responsibility for this position is to handle customer interactions across multiple lines of business by being able to approach problems logically and with good judgment to ensure the appropriate customer outcome.

This role requires a high level of empathy and ability to counsel customers through difficult life situations.

The Customer Experience Advocate must be able to make appropriate decisions on behalf of our customers quickly and effectively, prioritize work to ensure efficiency, and abide by all applicable regulatory and department practices and procedures.

This position is an in-office position with the potential for hybrid work after an adjustment period.

Qualifications:

High school diploma or equivalent required. Prior customer service experience required (minimum 12 months) Inbound Call Center experience preferred. Ability to meet minimum department standards related to call times and customer satisfaction. PC experience with knowledge of Microsoft Office required. Aptitude to learn our technology and balance using multiple systems simultaneously. Confidence in handling conflict resolution and in leading difficult conversations. Strong organizational and prioritization skills

Competencies / Skills Required:

Technology Skills

– Skilled in the use of computers, telephones, and headsets. Adapts to new technology, keeps abreast of changes, learns new programs quickly, and can work with multiple computer systems effectively and efficiently in a fast-paced environment. Ability to troubleshoot minor technical issues and can effectively communicate equipment/system needs with a technical support team or manager. Communication Skills

– Listens attentively and actively, asks clarifying questions and manages distractions and interruptions. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills as well as the ability to handle confidential or sensitive information with discretion. Dependability

–Meets attendance/punctuality requirements. Adaptability

– Is able to complete all company required, job specific, and departmental training. Embraces change, sets personal standards to align with or exceed departmental expectations, and stays focused under pressure.

Candidates should be flexible to work any shift within our onsite Contact Center.

Our hours of operation are Monday-Friday 7:00am – 5pm CST.

Work schedules will vary. Candidates must be willing to work schedules during our operating hours and based on business needs which may include overtime hours.

This position requires that you attend the training as scheduled -- training is expected to start on August 26th, 2024 and will run approximately through September 30th, 2024 .

Employee Benefits:

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits ( e.g. , paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion

:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Accommodations for Applicants with a Disability

:

If you require an accommodation to complete the application and recruitment process due to a disability, please email

information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.

General employment questions should not be sent through this process.