Patient Advocate

2 months ago

Birmingham, United States Aeroflow Full time
Aeroflow Health - Patient Advocate

Location: Reports full-time to our Pelham, AL office

Aeroflow Health is made up of creative and talented associates who are transforming the home medical

equipment industry. Our patient-centric business model is founded on innovation through technology and

cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment

of the healthcare industry, are among the fastest-growing healthcare companies in the country and

recognized on Inc. 5000's list of fastest-growing companies in the U.S.

As Aeroflow has grown, our needs to curate an amazing employee environment and experience have

grown as well. We're working hard to ensure that Aeroflow remains a premier employer in Western North

Carolina by making constant improvements to our office spaces, thus better the everyday lives of the

employees that work so hard to service our patients.

The Opportunity

Within Aeroflow, the Sleep Billing Team is currently composed of 14 team members.

  • The main focus of the team is to collect outstanding debt from health insurance or patients.
  • The patients that we serve are patients that receive continuous positive airway and non-invasive ventilation equipment and supplies from Aeroflow Sleep.
  • Sleep Billing is unique in that we have 3 teams within the one. One team consists of Patient Advocates who are the face of Aeroflow Sleep Billing. The second team is composed of junior and senior insurance specialists and the third team is our Prior Authorization team.
Your Primary Responsibilities

We are currently seeking a Patient Advocate. A Patient Advocate is typically responsible for:
  • Assisting patients with billing/insurance/account operation needs
  • High volume inbound and outbound phone work
  • Insurance verification
  • Clearly convey adjudicated claims and explanation of benefits to patients
  • Verification of required medical documentation
  • Provide excellent customer service through phone calls and emails
  • Ability to prioritize multiple responsibilities
  • Performs other duties as required
  • Employees have an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
  • Compliance is a condition of employment and is considered an element of job performance
  • Maintain HIPAA confidentiality
Skills for Success
  • High volume inbound and outbound phone work
  • Self-disciplined, ability to multitask, excellent critical thinking skills, research, and work cohesively as team member
  • A proven work history illustrating stability and reliability
  • Exceptional interpersonal, verbal and written communication skills
  • Maintain HIPAA confidentiality
Required Qualifications
  • Multi-phone line/Call center experience
  • Ability to communicate verbally and in writing in a professional, composed manner.
  • Insurance, billing and/or accounts receivable experience
  • Minimum of 1 year of customer service
  • Microsoft Office proficiency
  • Google/Gmail proficiency
You might also have
  • Previous medical office experience preferred
  • Multi-phone line/Call center experience is preferred
What we look for

We're looking for bright, ambitious go-getters who aren't afraid to go all in to contribute to meeting (and exceeding) team and personal goals. Background in or knowledge of health insurance, Medicare, and Medicaid billing is a plus - but more important is self-motivation and a willingness to accept coaching. We need dynamic people who possess the ability to take the initiative to improve the care that we provide to our patients' experience.

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements:
  • Great Place To Work Certified
  • Inc. 5000 Best Place to Work award winner
  • HME Excellence Award
  • Sky High Growth Award


If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you

Aeroflow Healthcare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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