Patient Service Representative
2 months ago
Monday - Friday 1:00PM - 9:30PM, Saturdays on rotation | Position Pay Range: $16.00 - $19.30
Summary/Objective:
The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.
Essential Functions
1. Answers inbound calls to the Center.
2. Provides a friendly and warm greeting to all patients and/or providers.
3. Checks scheduled patients in/out and ensures proper documentation is received from patient.
4. Collects co-pays, co-insurance, and deductible if necessary.
5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
6. Ensures accurate data entry for patient registration.
7. Assists with medical records as needed.
8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).
13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
14. Monitors waiting room to avoid extended wait time and to assists patients as needed.
15. Requests orders and processes new/same-day requests.
16. Requests all patients complete a satisfaction survey after their exam.
17. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Communication Proficiency.
2. Organizational Skills.
3. Time Management.
4. Problem Solving/Analysis.
5. Customer/Client Focus.
6. Collaboration Skills.
Supervisory Responsibilities
This position has no supervision responsibilities.
Work Environment
This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
•One plus year of experience providing exceptional customer service - healthcare environment preferred
•Detail oriented, self-motivated, a problem solver and a team player
•Ability to navigate multiple computer screens and browsers quickly and accurately
•Ability to excel in a very fast-pace team environment
•Ability to continuously "exceed" company and customer expectation
•Strong communication skills & professional demeanor
Education/Certifications:
•Minimum of High School diploma or equivalent (GED)
Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Company Benefits
Below is a list of benefits that are offered to employees, once eligibility is met.
•Health Benefits: Medical/Dental/Vision/Life Insurance
•Company Matched 401k Plan
•Employee Stock Ownership Plan
•Paid Time Off + Paid Holidays
•Employee Assistance Program
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.
We have other current jobs related to this field that you can find below
-
Phlebotomist Patient Services Representative
3 weeks ago
Denton, United States Global Technical Talent Full timePhlebotomist Patient Services Representative Contract Duration 2+ months Job Description: The Phlebotomist Patient Services Representative (PSR II) represents the face of our company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. The Phlebotomist Patient Services Representative draws...
-
Phlebotomist Patient Services Representative
4 weeks ago
Denton, TX, United States GTT, LLC Full timePhlebotomist Patient Services RepresentativeContract Duration 2+ monthsJob Description:The Phlebotomist Patient Services Representative (PSR II) represents the face of our company to patients who come in, both as part of their health routine and for insights into life-defining health decisions.The Phlebotomist Patient Services Representative draws quality...
-
Customer Service Representative
1 week ago
Denton, United States City of Denton TX Full timeThis requisition expires on July 22, 2024, but may close earlier if the position is filled prior to the expiration date. Responsible for assisting City of Denton customers by phone, electronically, and in person with payments, inquiries, and service Customer Service, Customer Service Representative, Representative, Waste, Operations, Payment, Retail
-
Customer Services Representative
1 month ago
Denton, United States VINCI Facilities Full time**Customer Services Representative** **Customer Services Representative** **Sub Division: FMPC** **Location: Denton** **Contract Type: Permanent** **Hours: Full Time - 37.5 hours - Variable Shift Pattern** **Purpose of Role** We are currently looking to recruit a Customer Service Representative to join the helpdesk team in Denton **Job Description** The...
-
Customer Service Representative
2 months ago
Denton, United States U-Haul Full timeLocation: 24246 Shore Hwy, Denton, Maryland 21629 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Dispatcher - Customer Service Representative
2 months ago
Denton, United States Force Home Services Heating, Air Conditioning & Plumbing Full timeJob DescriptionJob DescriptionForce Home Services Heating, Air Conditioning, & Plumbing of Denton, TX is looking for an energetic full-time Dispatcher - Customer Service Representative with a can-do attitude to join our office team. Are you an experienced and outgoing customer service professional who is looking for a career and not just a job? Are you...
-
Dispatcher / Customer Service Representative
2 months ago
Denton, United States Forcehomeservices Full time* Denton, TX, USA * competitive * Full Time *medical/dental coverage, 401K, life insurance, vision insurance, vacation accrual from the 1st day, AND performance bonuses! We have monthly company breakfasts, employee appreciation events throughout the year, and incentives for all employees* of **Denton, TX** is looking for an energetic **full-time...
-
Customer Service Representative
2 weeks ago
Denton, United States HomeTeam Pest Defense Full timeOverview: At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next all-star...
-
HVAC Technical Service Representative
2 months ago
Denton, United States Burnham Holdings Inc Full timeCompany: Thermo Products, LLCThermo Products, LLC is a state-of-the-art manufacture of gas and oil furnace. Headquartered in Denton, NC, our facilities employ 60 people from our community. Every product that leaves our factory has been designed, engineered, and produced for exclusive use in North America. Thermo Products, LLC is a subsidiary of Burnham...
-
HVAC Technical Service Representative
2 months ago
Denton, United States Burnham Holdings Inc Full timeJob DescriptionJob DescriptionCompany: Thermo Products, LLCThermo Products, LLC is a state-of-the-art manufacture of gas and oil furnace. Headquartered in Denton, NC, our facilities employ 60 people from our community. Every product that leaves our factory has been designed, engineered, and produced for exclusive use in North America. Thermo Products, LLC is...
-
Outbound Customer Service Representative
2 months ago
Denton, United States K12 Coalition Full timeJob DescriptionJob DescriptionSalary: About K12 CoalitionK12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education challenges, including teacher recruitment and retention, student learning acceleration, ongoing teacher coaching and development,...
-
Insurance Customer Service Representative
4 weeks ago
Denton, United States Texas Republic Insurance Agency Full timeJob DescriptionJob DescriptionOur office is rapidly growing and we are looking to hirethe right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for...
-
Insurance Customer Service Representative
4 weeks ago
Denton, United States Texas Republic Insurance Agency Full timeJob DescriptionJob DescriptionOur office is rapidly growing and we are looking to hirethe right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for...
-
Licensed Customer Service Representative
2 months ago
Denton, United States Staff My Agency Full timePosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...
-
Access Services Representative 2
2 months ago
Denton, United States Baylor Scott & White Health Full timeJOB SUMMARY The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. Passionately cross-trains and works in all areas as assigned. Serves as a mentor and / or trainer for peers. Shift...
-
Access Services Representative 2
2 months ago
Denton, United States Baylor Scott & White Health Full time**JOB SUMMARY** The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. Passionately cross-trains and works in all areas as assigned. Serves as a mentor and / or trainer for peers....
-
RCM Correspondence Representative
4 weeks ago
Denton, United States HealthTrackRX Full timeJob DescriptionJob DescriptionWho is HealthTrackRx?HealthTrackRx is the nation's leading PCR-based infectious disease laboratory! By delivering next morning results to healthcare providers nationwide, HealthTrackRx is the premier option for patients and healthcare professionals and in an exciting phase of growth!Job Summary:The RCM Correspondence...
-
Denton, United States Texas Republic Insurance Agency Full timeJob DescriptionJob DescriptionOur office is rapidly growing and we are looking to hirethe right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for...
-
Denton, United States ESAB Group, Inc. Full timeJob Description **Position Overview** The customer service representative will maintain long-term, trusting relationships with our customers by offering end to end customer support. The CSR ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer experience for ESAB's internal and external...
-
Patient Care Technician
4 weeks ago
Denton, United States Fresenius Medical Care Holdings, Inc. Full timeWilling to Train PURPOSE AND SCOPE: Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct...
