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Bilingual Insurance Customer Service Representative

3 months ago

Denton, United States Texas Republic Insurance Agency Full time
Job DescriptionJob Description

Our office is rapidly growing and we are looking to hirethe right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

**All who apply will be emailed a link to an online assessment. PLEASE complete the assessment to be considered further.**


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Evenings Off


Responsibilities
  • Process customer policy change requests.
  • Handle all incoming claim calls from customers.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Ask each customer for referrals and explain our referral program.
  • Provideexceptional customer service.
  • Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Requirements
  • Possess an upbeat, positive and enthusiastic attitude.
  • Confident, self-starter who works well independently.
  • Professional phone etiquette.
  • Follow through and exceed current and prospective client expectations.
  • Ability to tactfully handle stressful and difficult situations.
  • Be able to obtain or currently possess a Property & Casualty insurance license.
  • Bilingual, fluent in both English and Spanish is required.