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Fair Hearing Program Specialist

2 months ago

Washington, United States District of Columbia Housing Authority Full time
Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

  • Coordinates work assignments and/or efforts to ensure timeliness, thoroughness, and compliance to deadlines or reporting requirements; relays management's instructions and requirements to OFH staff; and serves as liaison between the Director and staff;
  • Provides a comprehensive range of administrative support for the coordination of critical office functions such as correspondence and records control, special projects, OFH program status reports, staff meetings and/or conferences, the development of various informational materials and the dissemination of program -information;
  • Monitors and evaluates administrative operations and special activities for efficiency, effectiveness and compliance with policies and procedures;
  • Prepares correspondence, status reports, and keeps the Director informed of the progress of various activities;
  • Reviews documentation and request prior to hearings in an attempt to resolve issues prior to hearings;
  • Prepare and host Virtual Hearings via WebEx/Teams on a weekly basis or whenever necessary;
  • Participates in the development of OFH program brochures; translates documents as assigned; disseminates written information to DCHA departments, targeted public housing developments, and/or public and private agencies when required;
  • Identifies administrative needs of OFH and develops appropriate solutions and/or recommendations;
  • Implements and maintains a manual and/or automated administrative filing system as necessary;
  • Update the LIPH/PMO hearing database following date guidelines provided by DCHA regulations and updating Property Management with deadlines;
  • Convert information into Voyager/Yardi from previous static databases on Shared drives;
  • Reviews, coordinates, and schedules requests for the Director's attendance at meetings, public engagements, interviews, out-of-town, etc.;

  • Performs other related duties as assigned


Education and/or Experience

Associate's degree and at least (4) four years' experience in a customer service or administrative capacity; or other equivalent combination of education and experience which meet the minimum qualifications requirement may be substituted.