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Customer Advocate

2 months ago

Layton, United States Serenity Healthcare, LLC Full time
Customer Advocate
Onsite - Layton, UT

Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Patient Educator for our Layton, UT office. As a Customer Advocate, you will be responsible for educating patients on new-to-market healing technologies and helping them to understand the benefits of TMS and Ketamine.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Responsibilities
  • Be the expert on TMS and Ketamine. Training and studies will be provided.
  • Ownership for all patients on your provider's schedule
  • One on one meetings with patients to connect treatment solutions to their individual needs.
  • Support healing through education, connection, and focus on TMS and Ketamine
Benefits
  • Accelerated healthcare career growth - rapid advancement opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity's treatment options
Qualifications
  • High School Diploma or GED.
  • 2-3+ years of experience in a full-time customer service role.
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us
  • About Serenity Healthcare
  • Serenity's Provided Services
  • Meet our Patients

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to [email protected]

*This position is contingent on successfully completing a criminal background check upon hire.