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Parts Advisor

3 months ago

Salem, United States Lithia Motors Full time
Dealership:
L0241 Volkswagen of Salem

Volkswagen of Salem

Lithia & Driveway (NYSE:LAD) is the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner.

We are one of the fastest-growing companies on the Fortune 500 (#145 in 2023). With over 330+ dealerships worldwide representing over 50 brands in 3 countries

Parts Advisor

The Parts Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. Presents a friendly, professional greeting to customers and helps identify, order and fulfill automotive parts needs. This individual is responsible for helping to maintain an organized and accurate parts inventory by maintaining perpetual inventories, specifying accurately and processing vendor invoices.

Responsibilities
  • Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
  • Communicate effectively with customers and vendors via phone, in-person or email.
  • Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
  • Maintain clean and professional appearance of counter, work area and stockroom.
  • Interact with Service Team to coordinate parts for vehicle repair and service.
  • Order parts from suppliers based on service department and customer requests.
  • Create accurate invoices in ADP.
  • Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
  • Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
  • Specifies parts accurately.
  • Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
  • Receive payment or obtain credit authorization
  • Process core returns, parts warranties and parts returns as necessary.
Skills and Qualifications
  • Strong attention to detail
  • Sense of urgency
  • Excellent communication
  • Mathematics - calculations of inventory, payments and invoices.
  • Knowledge of automotive parts
Competencies
  • Does the right thing, takes action and adapts to change
  • Self-motivates, believes in accountability, focuses on results, makes plans and follows through
  • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
  • Thrives on a team, stays positive, lives our values
We offer best in class industry benefits:
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs


High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.