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Holland, United States Uniforce Professionals Full time

Wij zoeken een Interim Customer Support Lead voor een innovatieve Internationale start-up, gevestigd in Amsterdam. Zij weten het verschil te maken met betrekking tot AI in de wereld van agricultuur, hoe gaaf is dat Ben jij op korte termijn Jij beschikt over de volgende functie criteria: 5+ jaar ervaring in een goed presterende supportorganisatie (idealiter in tech/B2B SaaS); Het vermogen om operationele uitmuntendheid te combineren met een strategisch perspectief op schaalvergroting, waardoor je kunt bijdragen aan de belangrijkste uitdagingen waarmee ze als snelgroeiende scale-up te maken hebben; Vloeiend in zowel de Nederlandse als de Engelse taal; Je bent in staat de impact van een probleem te analyseren en in te schatten, en te beslissen hoe je intern kunt schakelen; Jij verplaatst je van nature in de schoenen van je klanten en weet ze zich gehoord te laten voelen; Vermogen om de behoeften en verwachtingen van de klant te identificeren en wat er nodig is om een goed serviceniveau te bieden; Je weet dat details belangrijk zijn in zakelijke communicatie en zorgt ervoor dat je deze niet mist; Je hebt ervaring met het prioriteren van taken en weet op hectische momenten het hoofd koel te houden; Je hebt een sterk verlangen om de problemen waarmee onze klanten worden geconfronteerd volledig te begrijpen, en je bent in staat nieuwe inzichten toe te passen op toekomstige klantproblemen; Affiniteit en/of ervaring met tuinbouw en/of biologie.

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