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Multifamily Training Coordinator

3 months ago

Johnstown, United States Continental Full time

Continental Properties is looking for a Multifamily Training Coordinatorto join our Multifamily Operations team.

The Multifamily Training Coordinator works directly with the Training Team, onsite team members and Operations leadership team to help facilitate a wide variety of activities associated with Multifamily Operations training and development. The Multifamily Training Coordinator will support team members and their managers through onboarding and ongoing development, as well as provide coaching on key performance areas to help team members master their roles.You will report to the Multifamily Training Manager.

Essential Responsibilities:

  • Lead new hire onboarding training sessions to support new team members and provide understanding of our culture and key role responsibilities
  • Oversee the creation of employee development plans to build internal bench strength to meet Continental objectives
  • Lead the Mentor Program and connect new hires with mentors to build upon their knowledge
  • Oversee our Secret Shop program to support team members to master the sales process
  • Support team members in creating post-audit action plans to ensure they are setup for success to implement changes
  • Track and follow-up on training attendance and documentation to ensure key trainings are complete
  • Provide frontline support to team members on operations systems and policies by assisting with Training Support Requests
  • Motivate and engage onsite team members to deliver the highest levels of customer service to the team and the community's prospects and residents
  • Additional responsibilities as assigned
Skills for Success:
  • 1+ years of experience in multifamily property management or training required; 2+ years of experience preferred
  • Ability to effectively prioritize a demanding meeting and task workload
  • Knowledge of coaching, counseling, and mentoring techniques for the work place
  • Confident in facilitating group discussions, providing transparent feedback and coaching to support team members in hitting goals
  • Moderate knowledge of Multifamily Software, including how to complete site processes
Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:
  • Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  • Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  • Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
  • Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here
  • Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  • Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
  • Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
  • Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team