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Senior Technical Analyst

3 months ago

Anchorage, United States Alaska Regional Hospital Full time

Description IntroductionDo you have the career opportunities as a Senior Technical Analyst you want with your current employer? We have an exciting opportunity for you to join Alaska Regional Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsAlaska Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.Free counseling services and resources for emotional, physical and financial wellbeing401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)Employee Stock Purchase Plan with 10% off HCA Healthcare stockFamily support through fertility and family building benefits with Progyny and adoption assistance.Referral services for child, elder and pet care, home and auto repair, event planning and moreConsumer discounts through Abenity and Consumer DiscountsRetirement readiness, rollover assistance services and preferred banking partnershipsEducation assistance (tuition, student loan, certification support, dependent scholarships)Colleague recognition programTime Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Senior Technical Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertiseJOB SUMMARY:The Senior Technical Analyst (STA) implements and supports a broad range of facility based ITG equipment. As the key technical service resource within the facility, the STA is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 oncall support with other members of the division staff. The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The STA assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.GENERAL RESPONSIBILITIES:• Effectively works with division and corporate ITG personnel to ensure that division priorities and standards are achieved• Effectively works with customers, Service Desk and Technical Services personnel• Participates in facility-based IT project planning, as needed• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance• Mentors and trains Division Technical Analysts• Drives standardization and documentation relating to Facility Technical Analyst roles.• Exhibits deep, comprehensive knowledge of core infrastructures, including networking and server administration.• Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance• Responsible for ensuring technical documentation exists for locally supported systems, including Knowledge Base and support articles.• Investigates hardware problems and performs minor system hardware and communication connection repairs• Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction• Recommends process changes that improve the implementation, maintenance and support of facility and division-based IT equipment.• Coordinates work among the local technical services team.• Responsible for asset management tasks for the facility.• Communicates and escalates incidents and requests beyond scope of ability to senior service resources• Logs and tracks incidents and requests; reviews incident and request tracking databases• Aids and trains users on proper use of division and/or facility technology• Provides 24x7 on-call support based on division IT staff rotation Occasional/ Intermittent Required2 years experience Required Years of Experience HCAOrgUnitFacilityATSDescription"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply todayWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.