UC Customer Service Rep I

4 months ago

Montpelier, United States State of Vermont Full time
Overview

The Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team

The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.

This is an in-office position. Remote and/or hybrid work schedules are not available at this time

Who May Apply

This position,UC Customer Service Rep I - Temporary (Job Requisition # 45863), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours, and is not expected to be full-time. The State does not guarantee 40 hours of work per week.

Please Note: This position is open until filled. The State of Vermont posts vacancies for a minimum of ten business days. Positions posted as open until filled can be removed at any time after the initial ten day period. After the initial posting period, departments may begin interviewing and may close the posting without notice.

If you would like more information about this position, please contactmichael.posternak@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Incumbents must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact. Incumbents may encounter clients who are uncooperative or who may be hostile during interviews for which considerable human relations skills are required. Workload volume will be extremely high on occasion.

Minimum Qualifications

High School diploma or equivalent AND three (3) years or more of experience providing direct customer service in human services, employment services, unemployment compensation programs or working in a Call Center.

NOTE: Minimum keyboarding (typing) accuracy of 75% at or above 20 words per minute is required.

Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

  • UC Customer Service Rep I

    4 days ago

    Montpelier, United States State of Vermont Full time

    Title: UC Customer Service Rep I - TemporaryDepartment: LaborLocation: Montpelier, VT, USPosition Type: TemporarySchedule Type: Full TimeHourly Rate: $21.32OverviewThe Vermont Department of Labor is looking for an experienced customer service representative to join the Unemployment Insurance team!The Unemployment Insurance Customer Service Representatives I...

  • UC Customer Service Rep I

    1 month ago

    Montpelier, United States State of Vermont Full time

    OverviewThe Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team!The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial...

  • UC Customer Service Rep I

    4 weeks ago

    Montpelier, United States State of Vermont Full time

    OverviewThe Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team!The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial...

  • Oil Sales and Service Rep II

    4 weeks ago

    Montpelier, United States Clean Harbors Full time

    Oil Sales and Service Rep II at Clean Harbors summary: The Local Class B Route Driver at Safety-Kleen is responsible for the safe pickup of waste oil and anti-freeze at various customer locations, with an emphasis on health and safety. This position involves making 10-15 stops daily, operating a Class B tanker, and generating new leads in the field. The...

  • Payment Center Customer Service Rep

    4 months ago

    Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group.You will empower customers by providing information, help to solve important...

  • Payment Center Customer Service Rep

    3 weeks ago

    Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Please note that we do not offer visa sponsorship for this position. Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group.You...

  • UC Program Administrator II

    4 days ago

    Montpelier, United States State of Vermont Full time

    Assists in the planning, coordination, and supervision of sections within the Unemployment Insurance & Wages Division. Plans, assigns, supervises, and reviews the work of subordinate staff. Hires and trains subordinate staff. Assists in formulating and implementing section policies and procedures. May oversee activities such as fact finding, adjudication of...

  • Customer Service Rep(08094)

    5 days ago

    Montpelier, United States Domino's Pizza Full time

    We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibiliti Customer Service, Service, Restaurant, Retail, Customer

  • Customer Service Representative

    4 weeks ago

    East Montpelier, Vermont, United States Lloyd Home Service Full time

    Unlock Your Earning Potential with Lloyd Home ServiceAre you a customer service enthusiast looking to boost your earning potential? Look no further than Lloyd Home Service, where we offer an attractive salary of $30-45K/year (up to $22/hour) for our Customer Service Representatives. We're a family-owned business built on core values of Faith, Family,...

  • Customer Service Representative

    3 months ago

    East Montpelier, United States Lloyd Home Service Full time

    CSR / Customer Service Representative - Full-time - Montpelier VT PLEASE NOTE: this is NOT a remote/work-from home position and requires someone to be onsite 5-days per week in Cabot, Vermont. Do you want to make $17-22/hour = $30-45K/year (OR MORE depending on experience), receive excellent benefits, and work for a company that values your work-life...

  • Customer Service Representative

    4 weeks ago

    East Montpelier, United States Lloyd Home Service Full time

    CSR / Customer Service Representative - Full-time - Montpelier VT PLEASE NOTE: This is a temporary position with the potential for permanent hire. This is NOT a remote/work-from home position. Do you want to make $17-22/hour = $30-45K/year (OR MORE depending on experience), receive excellent benefits, and work for a company that values your work-life...

  • Customer Service Representative

    4 weeks ago

    East Montpelier, Vermont, United States Cardinal Health Full time

    About Cardinal Health">At Cardinal Health, we are committed to improving the lives of our customers and patients through innovative healthcare solutions. Our Customer Service Operations team plays a critical role in achieving this mission by providing exceptional service and support to our customers.">Salary: $15.00-$22.57 per hour">We are seeking a highly...

  • Remote Customer Service Agent

    6 days ago

    East Montpelier, Vermont, United States Cardinal Health Full time

    About UsAt Cardinal Health, we are committed to delivering exceptional customer service and support. We are seeking a highly skilled and motivated individual to join our team as a Remote Customer Service Agent.Key ResponsibilitiesProvide timely and professional responses to customer inquiries via phone, email, and chat.Process orders and resolve issues in a...

  • Imaging Service Engineer I

    3 days ago

    Montpelier, United States FUJIFILM Corporation Full time

    Overview FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging,...

  • Service Technician

    4 months ago

    Montpelier, United States Hobart Service Full time

    Company Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the...

  • Customer Service Ambassador

    2 weeks ago

    Montpelier, Vermont, United States Wal-Mart Stores , Inc. Full time

    Cashier and Front End Services Job DescriptionAt Wal-Mart Stores, Inc., we are committed to providing our customers with an exceptional shopping experience. As a Cashier and Front End Services associate, you will play a vital role in ensuring that our customers feel valued and satisfied with their purchase.Job Summary:We are seeking a highly motivated and...

  • Customer Service Ambassador

    4 weeks ago

    Montpelier, Idaho, United States Family Dollar Full time

    Family Dollar seeks a Customer Service Ambassador to provide exceptional service to customers in our retail store. The ideal candidate will be responsible for greeting customers, assisting with merchandise selection, and completing cash register transactions.Job Summary:Provide exceptional customer serviceAssist customers with merchandise selectionComplete...

  • Customer Service Associate

    2 weeks ago

    Montpelier, Vermont, United States National Life Group Full time

    **National Life Group: A Leader in Customer Service**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients across the United States.The ideal candidate will have 2+ years of professional...

  • Customer Service Associate

    2 weeks ago

    Montpelier, Idaho, United States Family Dollar Full time

    We are seeking a skilled Retail Customer Experience Specialist to provide exceptional service to our customers at Family Dollar. This individual will be responsible for greeting customers, assisting with merchandise selection, and ensuring a positive shopping experience.About the RoleProvide top-notch customer serviceGreet customers and assist with product...

  • Customer Service Specialist

    3 weeks ago

    Montpelier, Vermont, United States Walmart Full time

    Job DescriptionAs a Sales Associate at Walmart, you will play a critical role in delivering exceptional customer experiences and driving sales growth. This is an exciting opportunity to join a dynamic team and develop your skills in customer service, sales, and inventory management.Key Responsibilities:Deliver accurate and efficient customer serviceAssist...