Customer Service Representative
4 weeks ago
Company: TriMas - Martinic Engineering
Primary Location: 8505 W McDowell Road, Tolleson, AZ 85353
Employment Type: Full Time / Hourly
Function: Sales
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Main Duties & Responsibilities
Builds and maintains strongrelationships with key customer contacts and assures customer satisfaction witha positive attitude, timely response, and attention to detail.
Responsible for customer order entryand order confirmation.
Handles incoming requests fororder status, through coordination with Engineering, Operations, Planning,Quality and Purchasing. Provides customer status on high visibility orderswhile tracking internally.
Proactively manages on-timedelivery metrics through close internal coordination and recordkeeping.
Supportssales team by processing quotations and proposals including pricing updates,termination charges, and leadership approvals for customer submittals.
Provides office support includingbut not limited to answering phones, general filing, and other administrativetasks as required.
Qualifications
Bachelor's degree in relatedfield or High school diploma with minimum five (5) years of customer serviceexperience, preferably in an aerospace manufacturing environment; or equivalentcombination of education and experience.
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