Client Service Representative

2 weeks ago

Tolleson, United States Cox powered by Atrium Full time

Pay Range:
$20.00 per hour

Overview:
Cox Automotive is searching for a Client Service Representative in Tolleson, AZ The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim’s products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Manheim’s product offerings. This is a temporary **12-month assignment**.

**Responsibilities**:

- The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices
- Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partners
- Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners
- May work across other departments to train on resolving different client issues
- The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other department

Minimum Qualifications:

- High school diploma / GED required
- Ability to handle a high volume of inbound and outbound calls
- Tremendous customer service skills
- Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently
- Speaks clearly and persuasively in both positive and negative situations; listens and gets clarification; responds well to questions. Ability to write clearly and effectively and document activities
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives

Requisition Disclaimer:

- This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements_-
**_
NO C2C OR THIRD-PARTY VENDORS_

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