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Supervisor - Foundation Room House of Blues

2 months ago

New Orleans, United States Live Nation Entertainment Full time

Job Summary:

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on

The Role:

Responsible for assisting daily operations and overall business objectives in the Foundation Room.

House of Blues Foundation Room is an exclusive club for professional and personal entertaining. Foundation Room offers intimate upscale dining, exotic lounges, bars, and secluded Prayer Rooms perfect for meetings or social gatherings. Our Foundation Room member's range from rock stars to corporate CEO's and it is expected that all members and guest receive highly personal service and the highest level of standards at all times.

Responsibilities:

  • Ensure Fine Dining experience for both members & nonmembers
  • Maintain daily labor/timesheets
  • Oversee all schedules within Foundation Rooms
  • Conduct daily pre-shift in an upbeat and motivational manner
  • Follow up/follow through of subordinates in reaching goals (continual coaching and counseling)
  • Assist with the Hiring, Training & Development of Staff.
  • Follow the HOB Service Standards per Standard Operating Procedures
  • Housekeeping - conduct walk through
  • Maintain operational supplies
  • Maintain reservations
  • Oversee parties/special events in the room
  • Keep guest feedback log
  • Facilitate proper inter-departmental communication and organization
Qualifications
  • Tolerance of all cultures, music and art forms
  • Guest Relations
  • Food Preparation/presentation
  • Fine Wine knowledge
  • Fine dining Procedures
  • Some Financial & Operational skills
  • Ability to deal with intoxicated guests in a positive and safety minded manner
  • Knowledge of state, federal and local liquor laws and health code regulations
  • Ability to work late hours
  • Point of Sales Knowledge
  • High volume experience with a VIP club or upscale hospitality establishment