![International House Hotel](https://media.trabajo.org/img/noimg.jpg)
Front Desk Supervisor
4 weeks ago
Reports to Guest Service Manager, Director of Rooms or as assigned by General Manager
FLSA Exemption – Non-Exempt
Revised April 2024
Description
The Front Desk Supervisor supports the operation of the front office and coordinates activities to obtain optimal room occupancy, revenue and guest satisfaction. The Front Desk Supervisor aides the Guest Services Manager in all activities in the front office to ensure high guest service standards are met, as well as accuracy in all phases of the operation.
Core Responsibilities:
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Have complete understanding of hourly Front Office staff’s job descriptions and duties and be able to perform duties at any given time.
- Resolve guest complaints, ensuring guest satisfaction in each interaction.
- Accurately learn and operate the systems used at the front office, including all daily transactions and those which are not performed often.
- Able to learn and operate systems as required for the role and property operation.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests, and maintenance requests/needs.
- Assist the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
- Coordinate special programs to improve guest service.
- Guide occupancy for maximum yield management of the hotel.
- Uphold standards for cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Work in a cooperative and friendly manner with fellow Ambassadors.
- Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Ensure staff provides cheerful smart service daily.
- Ensure guest satisfaction, follow up on guest feedback.
- Lead and work in a positive work environment, fostering a culture of integrity, collaboration, and service.
- Able to follow property safety and security procedures.
- Perform other tasks any reasonable requests as assigned or directed.
Knowledge, Skills, and Competencies:
- High work ethic, self-initiative, independent judgment
- Proven customer service and problem-solving experience
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property including weekends and holidays
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Proficient with Microsoft Office Suite or related software
- Knowledge of hotel operating systems preferred and/or ability to learn HMS
- Understanding use of computer environment, tablets, mobile devices
- Focus and maintain attention to multiple tasks and priorities, and complete work assignments on time despite frequent interruptions, including in high pressure situations
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Ability to converse calmly with upset associates, superiors, and guests in intense emotional situations
- Ability to participate in departmental and/or hotel team meetings
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Physical Requirements:
- Sit, stand, and walk for varying lengths of time, often long periods of time
- Bend, stoop, squat and stretch to fulfill cleaning requirements
- Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using safe lifting techniques
- Push and pull carts weighing up to fifty (50) pounds
- Possess valid driver’s license.
- Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening, and hearing ability and visual ability
- Able to manage multiple projects, meet tight deadlines and work calmly under pressure
- Know and be able to administer first aid
- Direct evacuations in an emergency
Minimum Qualifications:
- Highschool degree, hospitality or similar degree preferred or equivalent work experience
- Four years of customer service experience, at least one in a supervisory/leadership role
- Hospitality experience strongly preferred
- Proficient with Microsoft Office Suite or related software
- Knowledge of hotel systems preferred
- Excellent communication skills
- Additional languages advantageous
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
International House Hotel (My Favorite Hotel LLC) is an equal opportunity employer. International House Hotel celebrates diversity and is committed to creating an equitable and inclusive environment for all employees to ensure they feel a sense of belonging. We do not discriminate and believe every individual should be proud of who they are, where they came from and take pride in who we serve.
International House Hotel (and its subsidiaries) is an Equal Employment Opportunity employer and considers all applicants for employment without regard to race, color, religion, ethnicity, creed, sex, age, national origin, citizenship status, disability, medical condition, pregnancy, marital status, partnership status, sexual orientation, status regarding public assistance, military or veteran status, domestic violence victim status, gender identity and expression, genetic information, status as unemployed
-
Front Desk Supervisor
1 month ago
New Orleans, United States Pyramid Global Hospitality Full timeThe Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered. The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear Front Desk, Supervisor, High School, Office Clerk, Skills, Hotel
-
Front Desk Supervisor
2 months ago
New Orleans, United States Omni Hotels Full timeThe role of the Front Office Supervisor is to ensure the appropriate arrival and departure of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest is Front Desk, Supervisor, Office Supervisor, Reservations, Hotel, Agent
-
Front Desk Supervisor
1 month ago
New Orleans, United States Omni Hotels Full timeLocation Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern...
-
Front Desk Supervisor
3 weeks ago
New Orleans, United States Sonesta International Hotels Full timeJob Description Summary Sonesta ES Suites New Orleans Sonesta ES Suites New Orleans is looking for a Front Desk Supervisor (FDS). The FDS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the...
-
Front Desk Supervisor
3 months ago
New Orleans, United States The Saint Hotel Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
-
Front Desk Supervisor
1 month ago
New Orleans, United States Hilton New Orleans St. Charles Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
-
Supervisor- Front Desk- Towne Place Metarire
2 months ago
New Orleans, United States Towne Place Suites MET - PAH Management Full timeJob DescriptionJob DescriptionTowne Place Metairie is seeking a Front Desk Supervisor. Competitive pay and great benefits provided. Job Description The Front Desk Supervisor is responsible for supervising the guest services team to ensure completion of essential duties necessary for an efficient Front Desk operation.Responsibilities will include but not be...
-
Front Desk Supervisor
3 months ago
New York, United States The Greenwich Hotel Full timeFront Desk Supervisor for Luxury Hotel Job description - Our ideal Front Desk Supervisor will integrate seamlessly into our dynamic Front Desk Concierge team. This individual must be a proven leader with the ability to graciously solve problems, remain cool in challenging situations and provide a balanced, consistent voice of reason. The Front Desk...
-
Front Desk Supervisor
4 months ago
New York, United States The Greenwich Hotel Full timeJob DescriptionJob DescriptionFront Desk Supervisor for Luxury HotelJob description – Our ideal Front Desk Supervisor will integrate seamlessly into our dynamic Front Desk Concierge team. This individual must be a proven leader with the ability to graciously solve problems, remain cool in challenging situations and provide a balanced, consistent voice of...
-
Front Desk Manager
5 days ago
New Orleans, Louisiana, United States Omni Hotels Full timeJob SummaryThe Front Desk Supervisor is responsible for ensuring the smooth operation of the front desk area, providing exceptional guest service, and maintaining the highest standards of quality and productivity.Key ResponsibilitiesOrganize and direct the daily activities of front desk agents to ensure efficient and friendly guest registration, check-out,...
-
PM Front Desk Supervisor
3 months ago
New Orleans, United States Hampton Inn New Orleans French Qtr Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
-
Front Desk Agent
3 weeks ago
New Orleans, United States Hotel Management of New Orleans LLC Full timeFront Desk Agent Fulltime- 2 days- 3pm-11pm & 2 days-11pm-7am New Orleans, LA Description Front Desk Agent New Orleans, LA We are looking for a reliable, and professional person to join our hospitality team in providing excellent customer service to our hotel guests. Front Desk Agent must be able to perform each essential duty as listed below satisfactorily....
-
Front Desk Supervisor
3 months ago
New York, United States Voa-Gny Full time**Front Desk Supervisor (RFR883)** New York, NY, USA Req #497 Wednesday, February 16, 2022 Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of...
-
Front Desk Supervisor
2 months ago
New York, United States Cambria Hotel New York - Chelsea Full timeDescriptionWe are hiring a Front Desk Supervisor!We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...
-
Front Desk Supervisor
2 months ago
New York, New York, United States Cambria Hotel New York - Chelsea Full timeWe are hiring a Front Desk SupervisorWe are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...
-
Front Desk Agent
3 months ago
New Orleans, United States Hotel Indigo New Orleans Full timeFRONT DESK AGENT Job Description The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first,...
-
Front Desk Agent
1 month ago
New Orleans, United States Pyramid Global Hospitality Full timeWe are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving Front Desk, Agent, Reservations, High School
-
Front Desk Receptionist
2 months ago
New Orleans, United States Four Seasons Hotels & Resorts Full timeAre you excited about delivering the best experience to our guests? This position may be the perfect fit for you! The Front Desk Receptionist is the welcoming face of the front desk. As our hotel is open 24/7, 365 days a year, we expect our Front Des Receptionist, Front Desk, Hotel
-
Front Desk Agent
2 months ago
New Orleans, United States Hotel Resource Full time**Customer Service, Hospitality - Hotel** **Front Desk Agent** Front Desk Agent Express Employment Professionals-New Orleans New Orleans LA **Front Desk Agent** **Company:** Express Employment Professionals-New Orleans **Location:** 70125 US **Category:** Customer Service, Hospitality - Hotel **Degrees Required:** Not Specified **Employment Type:**...
-
Front Desk Supervisor
2 months ago
New York, United States Hampton Inn ManhattanMadison Square Garden Area - Herald Square Full timeOverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Compensation: $21/hrYour Growth PathFront Office Manager – Assistant General ManagerYour Focus Train, schedule, coach, and support associates, ensuring they perform in accordance with established...