Sr. Customer Service Specialist

4 months ago

Fort Worth, United States McKesson Full time

Effective Date: February 22, 2017

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**McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**

The Dedicated Customer Service Representative is responsible for an assigned book of business consisting of approximately 10 customers with varying volumes of annual business.

As a customer facing member of the MSH team, the Dedicated Representative is always to conduct him or herself in a professional manner. He is to treat all customers with empathy and always strive to provide our customers first call resolution. Professional communication is always an expectation of this role.

**Key Responsibilities:**

* Tracks and provides status updates on all orders placed by their assigned book of business.

* Monitors assigned email to case SalesForce queues.

* Ensures that the assigned queues are worked on a regular basis.

* Monitors and responds to emails as needed through SalesForce.

* Answer Phones and Assists Customers with concerns as needed.

* Assist customers with order requests, returns, buy-ins, credit and re-bill process initiation and general product inquires.

* Answers shipping and delivery questions.

* Directs customers to proper departments when issues are outside of their assigned scope of business.

**Shift Details:** Must be flexible to work between 7am to 7pm (Monday to Friday overtime and weekends are bases on business needs)

3 weeks of training 1st 2 weeks will be 8am to 5pm Monday to Friday and 3rd week will be shadowing based on whomever you will be partnered with.

**Minimum Requirements**

* High School Diploma / College Degree Preferred

* 1 year of Physicians Services Experience Preferred

* Proficient in MS Office Suite

**Critical Requirements:**

* Complex Problem-Solving Skills

* Resourceful and creative in identifying ways to service the customer

* Functional Networking to improve the customer experience

* Ability to work within given Schedule Adherence tolerances

* Strong Computer and Keyboarding Skills

* Works Well in a Team Driven Environment

* Well Spoken and a Clear Communicator both by phone and email

* Possesses McKesson Business Savvy

* Heightened Sense of Urgency

**Preferred Requirements:**

* College Degree Preferred

* 1 year of Physicians Services Experience Preferred

**Education:**

* HS Diploma/GED

Career Level IC Business Support B4

**McKesson is an Equal Opportunity/Affirmative Action employer.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

**Join us at McKesson**

locationUSA, TX, Fort WorthlocationUSA, TX, Fort Worthlocation2 LocationsWe deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.

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