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GBS Lead Fraud Analyst

2 months ago

Addison, United States UPS Full time
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

UPS Global Business Services (GBS) is seeking a dynamic and detail-oriented Lead Fraud Analyst to join our team. The GBS Lead Fraud Analyst supports the Corporate Fraud Mitigation Team and serves as the central contact for the field in mitigating fraudulent situations. He/she also coordinates solutions across required groups (Corporate Security, GBS, Operations, Business Development, etc.). In addition to educating the field and customers on appropriate processes that support fraud prevention, the GBS Lead Fraud Analyst acts as the subject matter expert for various tasks within the department related to the implementation and communication of fraud-related applications. If this sounds like your ideal opportunity, we want to hear from you

Duties:
  • Helps oversee escalation of concerns
  • Monitors, measures and communicates fraud exposure and potential risks to minimize fraud through reports and analysis
  • Monitors and investigates suspicious use of UPS products, processes and services
  • Documents and communicates customer needs and frustrations related to the implementation of UPS fraud solutions
  • Documents processes and procedures of Fraud Mitigation Team activity
  • Oversees multiple fraudulent activities and takes action to eliminate root cause
Qualifications Required:
  • Knowledge and skills
  • Knowledge of general Finance and Accounting practices (billing, A/R, customer profile software applications, etc.)
  • Applied knowledge of operational processes and systems (ETT, Overgoods and Smartstop)
  • Understands UPS's pickup and delivery process
  • Able to manage conflict with customers and fraudsters
  • Proficient knowledge and use of Microsoft Office applications (Access, Excel, Word, etc.)
  • Proficient knowledge and use of Salesforce CEC application.
  • Demonstrates effective time-management skills; seamlessly adapts to change
  • Possesses strong communication, organization, planning, analytical and problem-solving skills
  • Self-starter with ability to multi-task and work independently under pressure
  • Two or more years of Customer Service, Credit Collection or Billing experience
  • Previous Fraud Analyst experience - Preferred
Other Criteria:
  • Job Grade: 9
  • Last day to apply for internal applicants is 11:59pm EST on 07/29/2024.

Employee Type:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.