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Customer Care Operator
1 month ago
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Customer Care Operator, you will be responsible for setting the stage for an excellent guest experience with your welcoming smile and service. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.
STARTING RATE: $17.09/hour
THE DAY-TO-DAY:
- Answers incoming telephone calls, connects calls to appropriate departments and hotel guests.
- Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management.
- At least 18 years or older
- Has one (1) year of multi-line phone-operating experience
- Personable and approachable demeanor.
- Excellent communication skills, both verbal and written.
- Ability to maintain a positive attitude under pressure.
*Must be available to work any day and shift if coverage is needed. Must also be able to work weekends and holidays.
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally.
- Health & Income Protection benefits (for eligible employees).
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today
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