Patient Experience Representative I- General Surgery

2 days ago

Boston, United States Children's Hospital Boston Full time

77165BRJob Posting Title:Patient Experience Representative I- General SurgeryDepartment:SurgeryAutoReqId:77165BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions

Schedule: Fully onsite, Monday-Friday, 8:30a-5:00p

The PER I shall be responsible for:

Customer Service

+ Demonstrates positive and effective customer service

+ Responds to routine inquiries about hospital protocol, policies, and procedures

+ Involves supervisor to assist with resolution of complex issues

+ Greets, screens, and directs patients, families, and visitors

+ Registers new patients

+ Collaborates and communicates with referring providers and practices to handle complex patient issues

+ May be required to rotate in departments with call centers

Patient Registration/Admissions/Discharge

+ Monitors clinic activity to ensure the best patient experience

+ May prepare rooms for examinations and provides assistance to patients according to established procedures and instructions.

+ Records and processes patient demographics, insurance/payment, and referral information

+ May collect, record and secure co-payments made by patients/ families. Reconciles payments and prepares deposits. Provides an accurate record of transactions in the Hospital systems

+ Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules

Scheduling

+ Schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions

+ Communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient daily patient/visitor flow

Administration

+ Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for information or assistance within scope of knowledge and authority. Initiate calls for emergency services as required

+ Maintain personal calendars for physician/supervisor(s).

+ Assist in organizing and scheduling conferences, seminars, and other department-sponsored programs or events. Organizes documents and/or presentations and logistics for meetings, presentations, and events

+ Provide routine clerical support

+ May collect and organizes medical records, information, materials, and supplies required for appointments

+ Communicates with other departments to coordinate ancillary clinical/administrative services

+ Open and sorts mail, deliver and retrieve patient records, photocopy materials, sorts, collates, and distributes documents

+ Processes various letters and outside requests and prescription refills.

Technology

+ Utilizes all office technology

+ Enrolls patients and caregivers in patient portal

Process Improvement

+ Demonstrates interest and the ability to actively participate in, and contribute to, departmental and organizational initiatives & projects with a focus on continuous process improvement

+ Assists with implementing change with internal systems and procedures

To qualify, you must have:

+ High School Diploma/GED

+ Basic customer service and computer skills

+ Conveys a positive demeanor when interacting with patients, families, and coworkers

+ Ability to demonstrate empathy in difficult personal situations

+ Ability to work with diverse internal and external constituencies

+ Strong attention to detail

+ Interpersonal skills, collaboration, and communication

Boston Childrens Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only

  • Patient Experience Representative I- General Surgery

    2 weeks ago

    Boston, United States Boston Children's Hospital Full time

    PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions. Schedule: Fully onsite, Monday-Friday, 8:30 a-5:00 p. The PER I shall be responsible for:Customer Service. Demonstrates positive and effective customer servic Patient, Surgery, Representative, Experience, Customer Service, Healthcare

  • Patient Experience Representative I- General Surgery

    2 weeks ago

    Boston, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions Schedule: Fully onsite, Monday-Friday, 8:30a-5:00pThe PER I shall be responsible for: Customer Service Demonstrates positive and effective customer service Responds to routine inquiries about hospital protocol, policies, and procedures Involves supervisor to assist...

  • Patient Experience Representative I- General Surgery

    2 weeks ago

    Boston, United States Boston Children's Hospital Full time

    Job Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions Schedule: Fully onsite, Monday-Friday, 8:30a-5:00p The PER I shall be responsible for: Customer Service Demonstrates positive and effective customer service Responds to routine inquiries about hospital protocol, policies, and procedures...

  • Patient Experience Representative I- General Surgery

    2 weeks ago

    Boston, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positionsSchedule: Fully onsite, Monday-Friday, 8:30a-5:00pThe PER I shall be responsible for:Customer ServiceDemonstrates positive and effective customer serviceResponds to routine inquiries about hospital protocol, policies, and proceduresInvolves supervisor to assist with...

  • Patient Experience Representative I- Orthopedics

    4 months ago

    Boston, United States Children's Hospital Boston Full time

    75758BRJob Posting Title:Patient Experience Representative I- OrthopedicsDepartment:Orthopedic Surgery and Research AutoReqId:75758BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:The PER I shall be responsible for: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time...

  • Patient Experience Representative I- Orthopedics

    1 week ago

    Boston, United States Boston Children's Hospital Full time

    The PER I shall be responsible for: - PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions. Customer Service. Demonstrates positive and effective customer service. Responds to routine inquiries about hospital pro Patient, Orthopedic, Representative, Experience, Customer Service, Healthcare

  • Patient Experience Representative I- ORL

    2 months ago

    Boston, United States Boston Children's Hospital Full time

    The Department of Otolaryngology provides outpatient and surgical care for infants, children, adolescents, and young adults with a wide variety of congenital and acquired conditions of the head and neck. We specialize in treating conditions ranging from airway obstruction and thyroglossal duct cysts to chronic ear and sinus infections. Learn more about the...

  • Patient Experience Representative I- ORL

    2 months ago

    Boston, United States Boston Children's Hospital Full time

    Job Posting Description The Department of Otolaryngology provides outpatient and surgical care for infants, children, adolescents, and young adults with a wide variety of congenital and acquired conditions of the head and neck. We specialize in treating conditions ranging from airway obstruction and thyroglossal duct cysts to chronic ear and sinus...

  • Patient Experience Representative I- ORL

    3 weeks ago

    Boston, United States Boston Children's Hospital Full time

    The Department of Otolaryngology provides outpatient and surgical care for infants, children, adolescents, and young adults with a wide variety of congenital and acquired conditions of the head and neck. We specialize in treating conditions ranging from airway obstruction and thyroglossal duct cysts to chronic ear and sinus infections. Learn more about the...

  • Patient Experience Representative- Urology

    7 days ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit...

  • Patient Experience Representative- Urology

    6 days ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit...

  • Patient Experience Coordinator

    2 weeks ago

    Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative I to join our General Surgery team at Boston Children's Hospital. As a key member of our team, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key ResponsibilitiesCustomer Service: Provide positive and...

  • Patient Experience Coordinator

    1 week ago

    Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative I to join our General Surgery team at Boston Children's Hospital. As a key member of our team, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key ResponsibilitiesCustomer Service: Provide positive and...

  • Patient Experience Representative

    3 weeks ago

    Boston, United States Boston Children's Hospital Full time

    Boston Children’s Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient...

  • Patient Experience Representative

    3 months ago

    Boston, United States Boston Children's Hospital Full time

    Boston Childrens Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient Experience...

  • Patient Experience Representative I- ORL

    2 weeks ago

    Boston, MA, US Boston Children's Hospital Full time

    The Department of Otolaryngology provides outpatient and surgical care for infants, children, adolescents, and young adults with a wide variety of congenital and acquired conditions of the head and neck. We specialize in treating conditions ranging from airway obstruction and thyroglossal duct cysts to chronic ear and sinus infections. Learn more about the...

  • Patient Services Coord. III

    1 week ago

    Boston, United States Mass General Brigham Full time

    Description: GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician, staff members and...

  • Patient Services Coord. III

    4 weeks ago

    Boston, United States Mass General Brigham Full time

    Description: GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician, staff members and...

  • Patient Services Coord. III

    3 weeks ago

    Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. III - Plastic Surgery (3304891) Patient Services Coord. III - Plastic Surgery - ( 3304891 ) Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to...

  • Patient Services Coord. III

    2 weeks ago

    Boston, United States Mass General Brigham Full time

    Description:GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician, staff members and...