Customer Service Representative

4 weeks ago


Mechanicsville, United States Perfect Placement Group, LLC Full time

Position Title: Credit & Collections Associate

Pay Rate Range: $21-$22/hr.

Job Description

We are seeking a highly motivated Credit & Collections Associate to join our team. The successful candidate will be responsible for facilitating and negotiating customer payments, including full payments, payment arrangements, resolving overdue bills, etc.; conducting investigations into accounts as needed; and providing exceptional customer service to our clients.

Responsibilities:

  • Facilitate customer payments via phone and mail channels.
  • Skillfully negotiate immediate full payments, payment arrangements, and customized payment plans as necessary.
  • Utilize various computer programs for accurate reporting and tracking.
  • Leverage analytical skills and problem-solving abilities to investigate and/or resolve past-due payments and delinquent accounts efficiently, maintaining timely resolutions.
  • Demonstrate a basic understanding of accounting principles, including debits and credits.
Qualifications
  • Prior experience in accounting/collections is preferred.
  • A basic understanding of accounting principles
  • Strong computer skills and a proficiency in Microsoft Office Suite, especially Excel
  • Strong attention to detail and ability to multitask
  • Excellent communication skills and ability to provide exceptional customer service.

Shift & Hours:

Monday - Friday

Compensation: $21- $22 / hour, based on experience

Benefits:

Comprehensive benefits package to eligible employees. This includes 10 days of paid time off (PTO), health, dental, and vision insurance, 6 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.

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